Kindly ensure you have read our Terms & Conditions prior to submitting your complaint.
https://tenancy.cleaning/terms-and-conditions/
Important Notes:
1. Complaints must be submitted within 7 days of the cleaning date.
2. We will always offer a re-clean where appropriate before considering alternative resolutions.
3. Refunds are not typically offered once a cleaning service has been completed.
4. A re-clean is limited to one visit per service.
5. The property must be vacant (no personal belongings or people present) for our cleaning guarantee to apply.
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