Support

We're here to get your forms working

Email hello@helloforms.net or use the form below. Every message reaches a person on the product team.

Under 1 business day

Typical first reply, faster on Business and Enterprise.

No bots

Product people answer, not a scripted help desk.

One inbox

Everything lands at hello@helloforms.net.

Send us a message

The more context you give us, the faster we can fix it. Include a form link and a screenshot where relevant — or search the FAQ assistant first for an instant answer.

Already sent one? Track a request with your reference code.

Search before you write

Ask a question in your own words. We check our help articles first, and if nothing matches our AI assistant answers from the product documentation — often faster than waiting for a reply.

Nothing you type here is sent to support — it only searches the help content.

Common answers

Form not accepting responses? Check that it's published and that your plan's submission quota hasn't been reached.
Card form limits? Up to 5 card-style forms can be active at once; extra forms open in classic mode.
Notification emails missing? Confirm the recipient in the form's email settings and check spam.
Need an invoice or refund? Pick the Billing topic and include your account email.

Self-serve first

The tutorial walks through building, theming, logic, publishing and submissions end to end.

Read the tutorial Other contacts