1. Free plan first
The Starter plan is free and has no time limit, so you can build and publish real forms before paying anything. We recommend testing your use case there before upgrading.
Legal
Refund & Cancellation Policy
Last updated: 9 August 2026
Cancel yourself in two clicks from Billing, keep access until the period you paid for ends, and get a full refund within 14 days of a first paid invoice.
2. Cancelling a subscription
You can cancel at any time from Billing in your account — no email or phone call required. Cancellation stops future renewals immediately and your plan stays active until the end of the period you have already paid for. We do not charge a cancellation fee.
3. What happens after cancellation
At the end of the paid period your account moves to the free Starter plan. Your forms and submissions are not deleted, but anything above the Starter limits — active forms beyond the included allowance and extra seats — becomes read-only until you delete, archive or upgrade. You can export submissions to CSV or PDF at any time, including after downgrading.
4. Refund window on new subscriptions
If you are unhappy with a first paid subscription, email us within 14 days of that first charge and we will refund it in full. This applies once per account and covers both monthly and annual plans.
5. Monthly renewals
Monthly renewals are generally non-refundable because you keep access for the full period you paid for. If you were charged after cancelling, were billed twice, or could not use the service because of a confirmed outage on our side, contact us and we will refund or credit the affected period.
6. Annual plans
Annual plans are discounted 15% in exchange for a twelve-month commitment and are billed up front. Outside the 14-day window above we do not refund unused months by default, but if you cancel mid-term we will consider a pro-rata credit toward a future subscription on request. You keep full access for the remainder of the term you paid for.
7. Upgrades and downgrades mid-cycle
Upgrades take effect straight away and you are charged the prorated difference for the rest of the period. Downgrades take effect at the next renewal so you do not lose access you have already paid for; no partial refund is issued for a mid-cycle downgrade.
8. Taxes, chargebacks and failed payments
Refunds are issued to the original payment method through our payment provider and normally appear within 5 to 10 business days. Where tax was collected it is refunded with the underlying charge. If a payment fails we retry and email you; accounts with an unresolved balance are downgraded rather than deleted. Please contact us before raising a chargeback — it is almost always faster to resolve directly.
9. Accounts we suspend
We do not refund subscriptions terminated for breach of the Terms of Service, such as phishing forms, spam collection or fraud.
10. How to request a refund
Email hello@helloforms.net from the address on the account with your invoice number and a short note about what went wrong. We reply to every refund request within 2 business days. General billing questions: hello@helloforms.net.
See also our Terms of Service and pricing.