Cargo Insurance Claim Form — shared by the community
Tom H. shared this 14-question build with 4 conditional rules already wired up. Test it below, then take a copy.
A ready-to-use insurance form for small teams who need a reliable intake process: 14 questions, 3 pages, 4 conditional rules.
- Shared by
- Tom H. · Agency owner
- Questions
- 14
- Replies
- 4
- Copies taken
- 501
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Live preview and test console
This is the real form. Answer it to test the 2 conditional rules — nothing is sent or stored.
Page 1 of 3 — Contact and Shipment
Every question on this page is currently visible.
Works for you? Take Tom H.'s copy into your own workspace — questions, rules and settings included.
Who this template is for
Cargo Insurance Claim Form is built for small teams who need a reliable intake process who need to collect the same complete information from everyone.
- Small teams who need a reliable intake process working in insurance.
- Teams who need to collect the same complete information from everyone without writing code or paying for a custom build.
- Anyone replacing chasing missing details over email with one structured record per enquiry.
- Respondents are the people you send it to — the form asks them 14 questions across 3 screens.
- Mobile-heavy audiences, thanks to the one-question-per-screen card layout.
Why this form is useful
It removes the cost of chasing missing details over email and turns each submission into a record your team can act on immediately.
- 10 questions are required, so submissions arrive complete instead of needing a follow-up email.
- It collects a verified email address so replies and confirmations land.
- It accepts a document or photo upload as evidence.
- It pins the request to a specific date.
- It captures a numeric value you can filter and sort on.
- Conditional logic hides 4 questions until they are relevant — shorter forms convert better than long ones.
- Splitting the form across 3 pages keeps each screen short and shows respondents how much is left.
- Every response is stored, searchable and exportable, so nothing depends on one person's inbox.
How to use this template
From copy to live form is a few minutes of work, and every step is reversible.
- 1Press “Use this template” — a fresh copy of Cargo Insurance Claim Form lands in your workspace, ready to edit.
- 2Rename or delete any question, and change what is required. Nothing here is fixed.
- 3Open Notifications and add the email addresses that should be alerted on each submission; add an auto-reply to the respondent if the form collects an email address.
- 4Check the upload limits on the file question so respondents can attach what you actually need.
- 5Publish it, then either share the link directly or paste the embed snippet into your site — the embedded form resizes to fit and loads no marketing or advertising trackers.
- 6Watch responses land in Submissions, where you can filter, label and export them to CSV or PDF.
Logic and conditions blueprint
Exactly how this form behaves as it is answered — 4 conditional rules ship with it.
- Features advanced show logic: if “Loss type” is Damage, the form dynamically exposes “Damage and packaging details”. Otherwise that question never appears.
- Features advanced show logic: if “Loss type” is Missing cargo, the form dynamically exposes “Expected and received quantities”. Otherwise that question never appears.
- Features advanced show logic: if “Loss type” is Damage and missing cargo, the form dynamically exposes “Damage and packaging details”. Otherwise that question never appears.
- Features advanced show logic: if “Loss type” is Damage and missing cargo, the form dynamically exposes “Expected and received quantities”. Otherwise that question never appears.
- All 4 rules are editable in the Logic tab, and the built-in checker warns about rules that contradict each other.
What this form asks
Page 1 — Contact and Shipment
- Claim contact namerequired
- Claim contact emailrequired
- Policy or insurance certificate referencerequired
- Transport document referencerequired
- Transport moderequired
Page 2 — Loss Details
- Date loss or damage was discoveredrequired
- Loss typerequired
- Shipment and incident summaryrequired
- Damage and packaging details
- Expected and received quantities
Page 3 — Amount and Evidence
- Estimated claim amount
- Claim currencyrequired
- Supporting documents and photos
- Report accuracy acknowledgmentrequired
Conditional logic in this build
- When “Loss type” is Damage, show “Damage and packaging details”.
- When “Loss type” is Missing cargo, show “Expected and received quantities”.
- When “Loss type” is Damage and missing cargo, show “Damage and packaging details”.
- When “Loss type” is Damage and missing cargo, show “Expected and received quantities”.
Questions about this shared form
Can a claimant submit before every document is available?
Yes. Uploads and the estimated amount are optional so an incomplete evidence pack does not block the initial report. Ask the claimant to identify missing documents and any pending estimate in the shipment summary.
Does this form cover both partial shortages and damaged goods?
Yes. The loss-type question reveals damage details, expected-versus-received quantities, or both. Use consistent units when describing shortages so the handler can compare the report with the packing list.
Where should a separate account from a warehouse witness go?
Use the Claim Witness Statement template for a standalone account, then link it to the cargo claim reference. Keep the witness’s observations separate from the claimant’s shipment summary.
Does submitting this form mean the insurer has accepted the claim?
No. This form records a report for review. The confirmation message should acknowledge receipt without promising coverage, a payment amount, or a decision date.
Is the Cargo Insurance Claim Form template free to use?
Yes. You can preview and test Cargo Insurance Claim Form on this page without an account, and take a copy into your own HelloForms workspace on the free plan. There is nothing to install and no card required to publish it.
What does the Cargo Insurance Claim Form template ask for?
It asks 14 questions across 3 pages, 10 of which are required. Every question is listed in full further down this page, and each one can be renamed, reordered, made optional or deleted after you copy the template.
Can I edit the Cargo Insurance Claim Form form after copying it?
Yes — the copy is entirely yours. Change wording, add or remove questions, switch between the classic and card layouts, restyle it to match your brand, and set who gets notified on each submission.
How does the conditional logic in this insurance form work?
4 conditional rules ship with the template: Features advanced show logic: if “Loss type” is Damage, the form dynamically exposes “Damage and packaging details”. Otherwise that question never appears. Features advanced show logic: if “Loss type” is Missing cargo, the form dynamically exposes “Expected and received quantities”. Otherwise that question never appears. Features advanced show logic: if “Loss type” is Damage and missing cargo, the form dynamically exposes “Damage and packaging details”. Otherwise that question never appears. All rules are editable in the Logic tab.
Where do responses to the Cargo Insurance Claim Form form go?
Submissions land in your workspace under Submissions, where you can search, filter, label and export them to CSV or PDF. You can also email a notification to your team on every submission and send the respondent an auto-reply.
Can I embed the Cargo Insurance Claim Form form on my own website?
Yes. Publish the form and paste the embed snippet into any page or share the direct link. The embedded form resizes to fit its container and loads no advertising or marketing trackers inside the iframe.
Can respondents upload files?
Yes. This template includes a file upload question, so respondents can attach documents or photos with their answers. You can adjust the accepted file types and size limits on that question.
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