Restaurant Customer Feedback Survey

Who this template is for

Restaurant Customer Feedback Survey is built for restaurants, hotels and venues who need to take bookings with party size, timing and special requests.

• Restaurants, hotels and venues working in restaurants & hospitality.
• Teams who need to take bookings with party size, timing and special requests without writing code or paying for a custom build.
• Anyone replacing handwritten booking notes and lost dietary requirements with one structured record per enquiry.
• Respondents are guests and diners — the form asks them 25 questions across 4 screens.
• Mobile-heavy audiences, thanks to the one-question-per-screen card layout.

Why this form is useful

It removes the cost of handwritten booking notes and lost dietary requirements and turns each submission into a record your team can act on immediately.

• 10 questions are required, so submissions arrive complete instead of needing a follow-up email.
• It collects a verified email address so replies and confirmations land.
• It accepts a document or photo upload as evidence.
• It pins the request to a specific date.
• It scores satisfaction on a consistent scale.
• It measures sentiment on a numeric scale.
• Conditional logic hides 4 questions until they are relevant — shorter forms convert better than long ones.
• Splitting the form across 4 pages keeps each screen short and shows respondents how much is left.

How to use this template

From copy to live form is a few minutes of work, and every step is reversible.

1. 1Press “Use this template” — a fresh copy of Restaurant Customer Feedback Survey lands in your workspace, ready to edit.
2. 2Rename or delete any question, and change what is required. Nothing here is fixed.
3. 3Open Notifications and add the email addresses that should be alerted on each submission; add an auto-reply to the respondent if the form collects an email address.
4. 4Check the upload limits on the file question so respondents can attach what you actually need.
5. 5Publish it, then either share the link directly or paste the embed snippet into your site — the embedded form resizes to fit and loads no marketing or advertising trackers.
6. 6Watch responses land in Submissions, where you can filter, label and export them to CSV or PDF.

Logic and conditions blueprint

Exactly how this form behaves as it is answered — 4 conditional rules ship with it.

• Features advanced show logic: if “Rate the food” is 1 or 2, the form dynamically exposes “Which dish let you down?”. Otherwise that question never appears.
• Features advanced show logic: if “Rate the service” is 1 or 2, the form dynamically exposes “Which part of the service?”. Otherwise that question never appears.
• Features advanced show logic: if “Did anything go wrong?” is Yes, the form dynamically exposes “Did you tell a member of staff at the time?”. Otherwise that question never appears.
• Features conditional validation: if “Would you like the manager to reply?” is Yes, “Email address” becomes mandatory before the form can be sent.
• All 4 rules are editable in the Logic tab, and the built-in checker warns about rules that contradict each other.