Delivery Damage Claim — shared by the community

Who this template is for

Delivery Damage Claim is built for carriers, couriers and operations teams who need to record consignment detail and proof at each handover.

• Carriers, couriers and operations teams working in logistics & field ops.
• Teams who need to record consignment detail and proof at each handover without writing code or paying for a custom build.
• Anyone replacing disputes with no record of what was collected or delivered with one structured record per enquiry.
• Respondents are shippers, drivers and warehouse staff — the form asks them 12 questions across 1 screen.
• Mobile-heavy audiences, thanks to the one-question-per-screen card layout.

Why this form is useful

It removes the cost of disputes with no record of what was collected or delivered and turns each submission into a record your team can act on immediately.

• 7 questions are required, so submissions arrive complete instead of needing a follow-up email.
• It collects a verified email address so replies and confirmations land.
• It captures a phone number for urgent follow-up.
• It accepts a document or photo upload as evidence.
• It pins the request to a specific date.
• It captures a numeric value you can filter and sort on.
• Conditional logic hides 3 questions until they are relevant — shorter forms convert better than long ones.
• Every response is stored, searchable and exportable, so nothing depends on one person's inbox.

How to use this template

From copy to live form is a few minutes of work, and every step is reversible.

1. 1Press “Use this template” — a fresh copy of Delivery Damage Claim lands in your workspace, ready to edit.
2. 2Rename or delete any question, and change what is required. Nothing here is fixed.
3. 3Open Notifications and add the email addresses that should be alerted on each submission; add an auto-reply to the respondent if the form collects an email address.
4. 4Check the upload limits on the file question so respondents can attach what you actually need.
5. 5Publish it, then either share the link directly or paste the embed snippet into your site — the embedded form resizes to fit and loads no marketing or advertising trackers.
6. 6Watch responses land in Submissions, where you can filter, label and export them to CSV or PDF.

Logic and conditions blueprint

Exactly how this form behaves as it is answered — 3 conditional rules ship with it.

• Features conditional validation: if “Claim type” is Damage, “Photos of damage” becomes mandatory before the form can be sent.
• Features conditional validation: if “Claim type” is Damage, “Photo of packaging” becomes mandatory before the form can be sent.
• Features advanced show logic: if “Claim type” is Loss, the form dynamically exposes “Last known scan location”. Otherwise that question never appears.
• All 3 rules are editable in the Logic tab, and the built-in checker warns about rules that contradict each other.