Auto Repair Order Form — shared by the community
Sam B. shared this 18-question build with 3 conditional rules already wired up. Test it below, then take a copy.
A ready-to-use automotive, travel & more form for garages, dealers and fleet operators: 18 questions, 2 pages, 3 conditional rules.
- Shared by
- Sam B. · Customer success
- Questions
- 18
- Replies
- 8
- Copies taken
- 725
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Live preview and test console
This is the real form. Answer it to test the 2 conditional rules — nothing is sent or stored.
Page 1 of 2 — Vehicle and customer
Every question on this page is currently visible.
Works for you? Take Sam B.'s copy into your own workspace — questions, rules and settings included.
Who this template is for
Auto Repair Order Form is built for garages, dealers and fleet operators who need to capture vehicle detail, service needs and contact preferences.
- Garages, dealers and fleet operators working in automotive, travel & more.
- Teams who need to capture vehicle detail, service needs and contact preferences without writing code or paying for a custom build.
- Anyone replacing quotes based on missing vehicle information with one structured record per enquiry.
- Respondents are vehicle owners and buyers — the form asks them 18 questions across 2 screens.
- Mobile-heavy audiences, thanks to the one-question-per-screen card layout.
Why this form is useful
It removes the cost of quotes based on missing vehicle information and turns each submission into a record your team can act on immediately.
- 12 questions are required, so submissions arrive complete instead of needing a follow-up email.
- It collects a verified email address so replies and confirmations land.
- It captures a phone number for urgent follow-up.
- It records a signature you can keep as proof of agreement.
- It pins the request to a specific date.
- It captures a numeric value you can filter and sort on.
- Conditional logic hides 3 questions until they are relevant — shorter forms convert better than long ones.
- Splitting the form across 2 pages keeps each screen short and shows respondents how much is left.
How to use this template
From copy to live form is a few minutes of work, and every step is reversible.
- 1Press “Use this template” — a fresh copy of Auto Repair Order Form lands in your workspace, ready to edit.
- 2Rename or delete any question, and change what is required. Nothing here is fixed.
- 3Open Notifications and add the email addresses that should be alerted on each submission; add an auto-reply to the respondent if the form collects an email address.
- 4Publish it, then either share the link directly or paste the embed snippet into your site — the embedded form resizes to fit and loads no marketing or advertising trackers.
- 5Watch responses land in Submissions, where you can filter, label and export them to CSV or PDF.
Logic and conditions blueprint
Exactly how this form behaves as it is answered — 3 conditional rules ship with it.
- Features conditional hiding: if “Type of visit” is Diagnostic only, “Requested repair or service” is removed from the form and is never submitted.
- Features conditional validation: if “Should we call before exceeding the estimate?” is Yes, always call first, “Best number to reach you during the day” becomes mandatory before the form can be sent.
- Features advanced show logic: if “Do you need a loaner or shuttle?” is Yes, the form dynamically exposes “Loaner or shuttle notes”. Otherwise that question never appears.
- All 3 rules are editable in the Logic tab, and the built-in checker warns about rules that contradict each other.
What this form asks
Page 1 — Vehicle and customer
- Customer's full namerequired
- Phone number
- Email addressrequired
- Vehicle make, model and yearrequired
- VIN
- Current mileagerequired
- Type of visitrequired
- Reason for the visitrequired
- Requested repair or service
Page 2 — Estimate and authorisation
- Estimated parts and labor cost range
- Should we call before exceeding the estimate?required
- Best number to reach you during the day
- Do you need a loaner or shuttle?required
- Loaner or shuttle notes
- How should we notify you when the vehicle is ready?required
- Agreementrequired
- Customer's signaturerequired
- Date signedrequired
Conditional logic in this build
- When “Type of visit” is Diagnostic only, hide “Requested repair or service”.
- When “Should we call before exceeding the estimate?” is Yes, always call first, require “Best number to reach you during the day”.
- When “Do you need a loaner or shuttle?” is Yes, show “Loaner or shuttle notes”.
Questions about this shared form
How is this different from Auto Repair & Service Quote?
The quote form prices a job before a customer commits. This repair order is what gets signed once they authorise a shop to actually start the work.
Does this replace the final invoice?
No — it authorises the work and sets an estimate range. Generate a final invoice separately once the actual parts and labor are known.
Can I use this for a diagnostic-only visit?
Yes, select diagnostic only and the requested-repair field stays hidden, since there's nothing to authorise yet beyond the inspection.
What if the estimate needs to be exceeded?
Check the customer's call-first answer before proceeding — if they asked to be called, get their go-ahead before further work.
Is the Auto Repair Order Form template free to use?
Yes. You can preview and test Auto Repair Order Form on this page without an account, and take a copy into your own HelloForms workspace on the free plan. There is nothing to install and no card required to publish it.
What does the Auto Repair Order Form template ask for?
It asks 18 questions across 2 pages, 12 of which are required. Every question is listed in full further down this page, and each one can be renamed, reordered, made optional or deleted after you copy the template.
Can I edit the Auto Repair Order Form form after copying it?
Yes — the copy is entirely yours. Change wording, add or remove questions, switch between the classic and card layouts, restyle it to match your brand, and set who gets notified on each submission.
How does the conditional logic in this automotive, travel & more form work?
3 conditional rules ship with the template: Features conditional hiding: if “Type of visit” is Diagnostic only, “Requested repair or service” is removed from the form and is never submitted. Features conditional validation: if “Should we call before exceeding the estimate?” is Yes, always call first, “Best number to reach you during the day” becomes mandatory before the form can be sent. Features advanced show logic: if “Do you need a loaner or shuttle?” is Yes, the form dynamically exposes “Loaner or shuttle notes”. Otherwise that question never appears. All rules are editable in the Logic tab.
Where do responses to the Auto Repair Order Form form go?
Submissions land in your workspace under Submissions, where you can search, filter, label and export them to CSV or PDF. You can also email a notification to your team on every submission and send the respondent an auto-reply.
Can I embed the Auto Repair Order Form form on my own website?
Yes. Publish the form and paste the embed snippet into any page or share the direct link. The embedded form resizes to fit its container and loads no advertising or marketing trackers inside the iframe.
Is the signature on this form legally usable?
The template captures a drawn signature and stores it with the submission, along with the timestamp, so you keep evidence of who agreed and when. Whether that is sufficient depends on your jurisdiction and the agreement itself.
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