Salon Client Satisfaction Survey — shared by the community

Who this template is for

Salon Client Satisfaction Survey is built for small teams who need a reliable intake process who need to collect the same complete information from everyone.

• Small teams who need a reliable intake process working in beauty, salon & spa.
• Teams who need to collect the same complete information from everyone without writing code or paying for a custom build.
• Anyone replacing chasing missing details over email with one structured record per enquiry.
• Respondents are the people you send it to — the form asks them 11 questions across 1 screen.
• Mobile-heavy audiences, thanks to the one-question-per-screen card layout.

Why this form is useful

It removes the cost of chasing missing details over email and turns each submission into a record your team can act on immediately.

• 2 questions are required, so submissions arrive complete instead of needing a follow-up email.
• It pins the request to a specific date.
• It scores satisfaction on a consistent scale.
• Conditional logic hides 4 questions until they are relevant — shorter forms convert better than long ones.
• Every response is stored, searchable and exportable, so nothing depends on one person's inbox.

How to use this template

From copy to live form is a few minutes of work, and every step is reversible.

1. 1Press “Use this template” — a fresh copy of Salon Client Satisfaction Survey lands in your workspace, ready to edit.
2. 2Rename or delete any question, and change what is required. Nothing here is fixed.
3. 3Open Notifications and add the email addresses that should be alerted on each submission; add an auto-reply to the respondent if the form collects an email address.
4. 4Publish it, then either share the link directly or paste the embed snippet into your site — the embedded form resizes to fit and loads no marketing or advertising trackers.
5. 5Watch responses land in Submissions, where you can filter, label and export them to CSV or PDF.

Logic and conditions blueprint

Exactly how this form behaves as it is answered — 4 conditional rules ship with it.

• Features advanced show logic: if “Happy with the result?” is 3 or lower, the form dynamically exposes “What went wrong?”. Otherwise that question never appears.
• Features conditional validation: if “Happy with the result?” is 3 or lower, “What went wrong?” becomes mandatory before the form can be sent.
• Features advanced show logic: if “Happy with the result?” is 3 or lower, the form dynamically exposes “Free fix-up visit note”. Otherwise that question never appears.
• Features advanced show logic: if “Rebooked already?” is No, the form dynamically exposes “Rebooking link note”. Otherwise that question never appears.
• All 4 rules are editable in the Logic tab, and the built-in checker warns about rules that contradict each other.