HelloForms
Beauty · free template

Salon Client Satisfaction Survey

Post-visit pulse: result, stylist, value and rebooking intent, before the next appointment lapses.

A ready-to-use beauty, salon & spa form for small teams who need a reliable intake process: 11 questions, 1 page, 4 conditional rules.

Questions
11
Pages
1
Layouts
card · classic
Conditional rules
4
Preview it in the gallery

Searches this template answers

Also filed under

Live preview and test console

This is the real form. Answer it to test the 3 conditional rules — nothing is sent or stored.

3 questions are hidden by conditional logic right now — change an answer above to reveal them.

Compliance checklist

Ready to publish
  • Payment items priced — passingEvery payment question charges a real amount, so a submission always records a payment.
  • Conditional logic resolves — passingEvery rule points at a question or page that exists in this template.
  • Legal text not required — passingThis template collects neither health nor regulated financial information.
  • Question labels unique — passingLogic and exports address questions by label, so duplicates are ambiguous.

What happens after submit: nothing is stored in this preview. On your own copy, every response triggers an instant email notification and lands in your response dashboard, ready to export or forward.

Happy with it? Take a copy into your workspace — every question, rule and setting comes with it.

Who this template is for

Salon Client Satisfaction Survey is built for small teams who need a reliable intake process who need to collect the same complete information from everyone.

  • Small teams who need a reliable intake process working in beauty, salon & spa.
  • Teams who need to collect the same complete information from everyone without writing code or paying for a custom build.
  • Anyone replacing chasing missing details over email with one structured record per enquiry.
  • Respondents are the people you send it to — the form asks them 11 questions across 1 screen.
  • Mobile-heavy audiences, thanks to the one-question-per-screen card layout.

Why this form is useful

It removes the cost of chasing missing details over email and turns each submission into a record your team can act on immediately.

  • 2 questions are required, so submissions arrive complete instead of needing a follow-up email.
  • It pins the request to a specific date.
  • It scores satisfaction on a consistent scale.
  • Conditional logic hides 4 questions until they are relevant — shorter forms convert better than long ones.
  • Every response is stored, searchable and exportable, so nothing depends on one person's inbox.

How to use this template

From copy to live form is a few minutes of work, and every step is reversible.

  1. 1Press “Use this template” — a fresh copy of Salon Client Satisfaction Survey lands in your workspace, ready to edit.
  2. 2Rename or delete any question, and change what is required. Nothing here is fixed.
  3. 3Open Notifications and add the email addresses that should be alerted on each submission; add an auto-reply to the respondent if the form collects an email address.
  4. 4Publish it, then either share the link directly or paste the embed snippet into your site — the embedded form resizes to fit and loads no marketing or advertising trackers.
  5. 5Watch responses land in Submissions, where you can filter, label and export them to CSV or PDF.

Logic and conditions blueprint

Exactly how this form behaves as it is answered — 4 conditional rules ship with it.

  • Features advanced show logic: if “Happy with the result?” is 3 or lower, the form dynamically exposes “What went wrong?”. Otherwise that question never appears.
  • Features conditional validation: if “Happy with the result?” is 3 or lower, “What went wrong?” becomes mandatory before the form can be sent.
  • Features advanced show logic: if “Happy with the result?” is 3 or lower, the form dynamically exposes “Free fix-up visit note”. Otherwise that question never appears.
  • Features advanced show logic: if “Rebooked already?” is No, the form dynamically exposes “Rebooking link note”. Otherwise that question never appears.
  • All 4 rules are editable in the Logic tab, and the built-in checker warns about rules that contradict each other.

About this template

A client who is unhappy with a colour result usually says nothing and simply books elsewhere next time, so this survey is timed and worded to catch that dissatisfaction while there's still a chance to fix it. It opens with the visit date and stylist so any pattern by team member is visible over time, then separates the result rating from the consultation and value ratings, because a client can love the cut but feel rushed through the consultation, and averaging those together would hide it. A result score of three or lower opens a direct question about what went wrong and a note offering a free fix-up visit, turning a quiet grievance into a booked appointment rather than a lost client. Asking whether they've already rebooked, separately from the satisfaction ratings, flags the clients who liked the visit but haven't locked in a return date, which is exactly the group a follow-up call should target. The closing consent question lets the salon reuse a glowing answer as a testimonial without a separate request later.

What this form asks

Every question is editable — rename it, make it optional, or delete it entirely.

Tell us about your visit

  • Visit daterequired
  • Stylist
  • Happy with the result?
  • Consultation quality
  • Value
  • What went wrong?
  • Free fix-up visit note
  • Rebooked already?required
  • Rebooking link note
  • What would make it a five?
  • OK to use this feedback publicly?

11 questions in total.

How the form changes as it's filled in

This template ships with 4 conditional rules, grouped into 3 behaviours driven by 2 questions. Everything below is already set up — edit or delete any rule once the template is in your workspace.

Driven by “Happy with the result?”

  • Reveals questions

    If “Happy with the result?” is 3 or lower, the form reveals “What went wrong?” and “Free fix-up visit note”.

  • Makes answers required

    If “Happy with the result?” is 3 or lower, “What went wrong?” becomes required before the form can be submitted.

Driven by “Rebooked already?”

  • Reveals questions

    If “Rebooked already?” is No, the form reveals “Rebooking link note”.

Set it up step by step

  1. 1

    Send it within a day of the visit

    Memory of the appointment and any dissatisfaction fades fast after that.

  2. 2

    Action low result scores the same day

    A prompt fix-up offer often saves a client that a delayed one loses.

  3. 3

    Track scores by stylist over time

    A pattern for one team member is more useful than any single response.

  4. 4

    Follow up on unbooked happy clients

    A high score with no rebooking is a call worth making before they forget.

Mistakes to avoid

  • Averaging the result, consultation and value scores instead of reading them separately.
  • Letting a low score sit in an inbox for days before offering the fix-up visit.
  • Reusing positive feedback publicly without checking the consent answer first.

What it pairs with

Most teams don't run this form on its own. These are the forms and systems it sits next to.

What to do with the responses

Call any client who scored the result three or below within a day, and follow up separately with happy clients who haven't rebooked.

Works in both layouts

Browse card templatesBrowse classic templates

Forms that overlap this one

These pages cover the same subject ground as the salon client satisfaction survey, matched on the words people actually search for.

Frequently asked questions

How soon after the appointment should this go out?

Same day or the next morning, while the visit is still fresh in the client's mind.

What counts as a low score that needs action?

Treat three or below on the result rating as a flag worth a same-day call, not just a note in the system.

Can I use this for spa treatments too?

Yes, swap 'stylist' for 'therapist' and the same structure works for any single-provider service.

Should negative feedback ever be shared publicly?

No, only reuse feedback where the client has explicitly agreed to it via the consent question.

Is the Salon Client Satisfaction Survey template free to use?

Yes. You can preview and test Salon Client Satisfaction Survey on this page without an account, and take a copy into your own HelloForms workspace on the free plan. There is nothing to install and no card required to publish it.

What does the Salon Client Satisfaction Survey template ask for?

It asks 11 questions across 1 page, 2 of which are required. Every question is listed in full further down this page, and each one can be renamed, reordered, made optional or deleted after you copy the template.

Can I edit the Salon Client Satisfaction Survey form after copying it?

Yes — the copy is entirely yours. Change wording, add or remove questions, switch between the card and classic layouts, restyle it to match your brand, and set who gets notified on each submission.

How does the conditional logic in this beauty, salon & spa form work?

4 conditional rules ship with the template: Features advanced show logic: if “Happy with the result?” is 3 or lower, the form dynamically exposes “What went wrong?”. Otherwise that question never appears. Features conditional validation: if “Happy with the result?” is 3 or lower, “What went wrong?” becomes mandatory before the form can be sent. Features advanced show logic: if “Happy with the result?” is 3 or lower, the form dynamically exposes “Free fix-up visit note”. Otherwise that question never appears. All rules are editable in the Logic tab.

Where do responses to the Salon Client Satisfaction Survey form go?

Submissions land in your workspace under Submissions, where you can search, filter, label and export them to CSV or PDF. You can also email a notification to your team on every submission and send the respondent an auto-reply.

Can I embed the Salon Client Satisfaction Survey form on my own website?

Yes. Publish the form and paste the embed snippet into any page or share the direct link. The embedded form resizes to fit its container and loads no advertising or marketing trackers inside the iframe.

Related templates

More forms teams pair with the salon client satisfaction survey.

Related categories

All Beauty, Salon & Spa templates