Utility Service Request Form — shared by the community

Who this template is for

Utility Service Request Form is built for councils, agencies and public bodies who need to run a public request or application to a consistent standard.

• Councils, agencies and public bodies working in government & public sector.
• Teams who need to run a public request or application to a consistent standard without writing code or paying for a custom build.
• Anyone replacing paper forms that are slow to process and hard to audit with one structured record per enquiry.
• Respondents are residents and applicants — the form asks them 11 questions across 2 screens.
• Mobile-heavy audiences, thanks to the one-question-per-screen card layout.

Why this form is useful

It removes the cost of paper forms that are slow to process and hard to audit and turns each submission into a record your team can act on immediately.

• 6 questions are required, so submissions arrive complete instead of needing a follow-up email.
• It collects a verified email address so replies and confirmations land.
• It captures a phone number for urgent follow-up.
• It pins the request to a specific date.
• It captures a full postal address.
• It allows multiple selections without free text.
• Conditional logic hides 3 questions until they are relevant — shorter forms convert better than long ones.
• Splitting the form across 2 pages keeps each screen short and shows respondents how much is left.

How to use this template

From copy to live form is a few minutes of work, and every step is reversible.

1. 1Press “Use this template” — a fresh copy of Utility Service Request Form lands in your workspace, ready to edit.
2. 2Rename or delete any question, and change what is required. Nothing here is fixed.
3. 3Open Notifications and add the email addresses that should be alerted on each submission; add an auto-reply to the respondent if the form collects an email address.
4. 4Publish it, then either share the link directly or paste the embed snippet into your site — the embedded form resizes to fit and loads no marketing or advertising trackers.
5. 5Watch responses land in Submissions, where you can filter, label and export them to CSV or PDF.

Logic and conditions blueprint

Exactly how this form behaves as it is answered — 3 conditional rules ship with it.

• Features conditional validation: if “Request type” is Transfer, “Moving from or to address” becomes mandatory before the form can be sent.
• Features advanced show logic: if “Request type” is Meter issue, the form dynamically exposes “Describe the issue and current meter reading”. Otherwise that question never appears.
• Features conditional validation: if “Request type” is Meter issue, “Describe the issue and current meter reading” becomes mandatory before the form can be sent.
• All 3 rules are editable in the Logic tab, and the built-in checker warns about rules that contradict each other.