Size Exchange Request

Who this template is for

Size Exchange Request is built for online shops, makers and subscription brands who need to take an order, a deposit or a recurring payment without a checkout build.

• Online shops, makers and subscription brands working in e-commerce & payments.
• Teams who need to take an order, a deposit or a recurring payment without a checkout build without writing code or paying for a custom build.
• Anyone replacing orders arriving as half-finished emails with no payment attached with one structured record per enquiry.
• Respondents are shoppers and repeat customers — the form asks them 14 questions across 1 screen.
• Mobile-heavy audiences, thanks to the one-question-per-screen card layout.

Why this form is useful

It removes the cost of orders arriving as half-finished emails with no payment attached and turns each submission into a record your team can act on immediately.

• 10 questions are required, so submissions arrive complete instead of needing a follow-up email.
• It collects a verified email address so replies and confirmations land.
• It captures a full postal address.
• Conditional logic hides 8 questions until they are relevant — shorter forms convert better than long ones.
• Every response is stored, searchable and exportable, so nothing depends on one person's inbox.

How to use this template

From copy to live form is a few minutes of work, and every step is reversible.

1. 1Press “Use this template” — a fresh copy of Size Exchange Request lands in your workspace, ready to edit.
2. 2Rename or delete any question, and change what is required. Nothing here is fixed.
3. 3Open Notifications and add the email addresses that should be alerted on each submission; add an auto-reply to the respondent if the form collects an email address.
4. 4Publish it, then either share the link directly or paste the embed snippet into your site — the embedded form resizes to fit and loads no marketing or advertising trackers.
5. 5Watch responses land in Submissions, where you can filter, label and export them to CSV or PDF.

Logic and conditions blueprint

Exactly how this form behaves as it is answered — 8 conditional rules ship with it.

• Features advanced show logic: if “How is the current size wrong?” is Wrong width or fit in one area, the form dynamically exposes “Where it does not fit”. Otherwise that question never appears.
• Features conditional validation: if “How is the current size wrong?” is Wrong width or fit in one area, “Where it does not fit” becomes mandatory before the form can be sent.
• Features advanced show logic: if “Is the item unworn with tags attached?” is No, the form dynamically exposes “Condition of the item”. Otherwise that question never appears.
• Features conditional validation: if “Is the item unworn with tags attached?” is No, “Condition of the item” becomes mandatory before the form can be sent.
• Features advanced show logic: if “How will you return the original?” is Collection from my address, the form dynamically exposes “Collection address and preferred day”. Otherwise that question never appears.
• Features conditional validation: if “How will you return the original?” is Collection from my address, “Collection address and preferred day” becomes mandatory before the form can be sent.
• Features advanced show logic: if “Has the replacement address changed?” is Yes, the form dynamically exposes “New delivery address”. Otherwise that question never appears.
• Features conditional validation: if “Has the replacement address changed?” is Yes, “New delivery address” becomes mandatory before the form can be sent.
• All 8 rules are editable in the Logic tab, and the built-in checker warns about rules that contradict each other.