Sell · free template

Product Review Submission

Collect a review of one product: star rating, fit and quality, what it was bought for, photos, and a verified order number with permission to publish.

A ready-to-use e-commerce & payments form for online shops, makers and subscription brands: 14 questions, 1 page, 5 conditional rules.

Questions
14
Pages
1
Layouts
card · classic
Time to complete
5 min
Conditional rules
5
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Live preview and test console

This is the real form. Answer it to test the 2 conditional rules — nothing is sent or stored.

Which product

Your rating

Star rating
How did the size or fit compare with expectations?
Quality for the price
Would you buy it again?

Attach a file — the size limit is shown below.

Any file type up to 50 MB (larger files are rejected) · uploads are saved on the live form

Publishing

May we publish your review?
Would you like a reply from us?

2 questions are hidden by conditional logic right now — change an answer above to reveal them.

Compliance checklist

Ready to publish
  • Payment items priced — passingEvery payment question charges a real amount, so a submission always records a payment.
  • Conditional logic resolves — passingEvery rule points at a question or page that exists in this template.
  • Legal text not required — passingThis template collects neither health nor regulated financial information.
  • Question labels unique — passingLogic and exports address questions by label, so duplicates are ambiguous.

What happens after submit: nothing is stored in this preview. On your own copy, every response triggers an instant email notification and lands in your response dashboard, ready to export or forward.

Happy with it? Take a copy into your workspace — every question, rule and setting comes with it.

Who this template is for

Product Review Submission is built for online shops, makers and subscription brands who need to take an order, a deposit or a recurring payment without a checkout build.

  • Online shops, makers and subscription brands working in e-commerce & payments.
  • Teams who need to take an order, a deposit or a recurring payment without a checkout build without writing code or paying for a custom build.
  • Anyone replacing orders arriving as half-finished emails with no payment attached with one structured record per enquiry.
  • Respondents are shoppers and repeat customers — the form asks them 14 questions across 1 screen.
  • Mobile-heavy audiences, thanks to the one-question-per-screen card layout.

Why this form is useful

It removes the cost of orders arriving as half-finished emails with no payment attached and turns each submission into a record your team can act on immediately.

  • 10 questions are required, so submissions arrive complete instead of needing a follow-up email.
  • It collects a verified email address so replies and confirmations land.
  • It accepts a document or photo upload as evidence.
  • Conditional logic hides 5 questions until they are relevant — shorter forms convert better than long ones.
  • Every response is stored, searchable and exportable, so nothing depends on one person's inbox.

How to use this template

From copy to live form is a few minutes of work, and every step is reversible.

  1. 1Press “Use this template” — a fresh copy of Product Review Submission lands in your workspace, ready to edit.
  2. 2Rename or delete any question, and change what is required. Nothing here is fixed.
  3. 3Open Notifications and add the email addresses that should be alerted on each submission; add an auto-reply to the respondent if the form collects an email address.
  4. 4Check the upload limits on the file question so respondents can attach what you actually need.
  5. 5Publish it, then either share the link directly or paste the embed snippet into your site — the embedded form resizes to fit and loads no marketing or advertising trackers.
  6. 6Watch responses land in Submissions, where you can filter, label and export them to CSV or PDF.

Logic and conditions blueprint

Exactly how this form behaves as it is answered — 5 conditional rules ship with it.

  • Features advanced show logic: if “Star rating” is 1 star, the form dynamically exposes “What went wrong”. Otherwise that question never appears.
  • Features conditional validation: if “Star rating” is 1 star, “What went wrong” becomes mandatory before the form can be sent.
  • Features conditional validation: if “May we publish your review?” is Yes, “Display name to publish” becomes mandatory before the form can be sent.
  • Features advanced show logic: if “Would you like a reply from us?” is Yes, the form dynamically exposes “Email address for a reply”. Otherwise that question never appears.
  • Features conditional validation: if “Would you like a reply from us?” is Yes, “Email address for a reply” becomes mandatory before the form can be sent.
  • All 5 rules are editable in the Logic tab, and the built-in checker warns about rules that contradict each other.

About this template

A general feedback form produces sentences nobody can put on a product page. This one is built for a single product, and every field maps to something a shopper reads before buying. It asks which product, then the star rating, a headline, and the review itself. Fit and quality are asked directly, since size feedback and a like-for-like quality comparison are what actually reduce returns. Photos are requested rather than hoped for, since a customer photo outperforms a studio image for credibility. The order number is asked for so the review can be marked as a verified purchase. Publishing permission is explicit, and the form ends by asking whether the customer wants a reply — because a low-star review with a fixable problem is worth a conversation, not a silent publication.

What this form asks

Every question is editable — rename it, make it optional, or delete it entirely.

Review this product

  • Product namerequired
  • Order number
  • Star ratingrequired
  • Review headlinerequired
  • Your reviewrequired
  • What went wrong
  • How did the size or fit compare with expectations?required
  • Quality for the pricerequired
  • Would you buy it again?required
  • Photos of the product in use
  • May we publish your review?required
  • Display name to publish
  • Would you like a reply from us?required
  • Email address for a replyrequired

14 questions in total.

Example of a completed product review submission form

This shows how a buyer leaves a review that covers fit, quality and whether they would order again.

Product name
Ridgeline Waterproof Jacket
Star rating
4
Review headline
Good for everyday rain, a bit long in the sleeve
Your review
Kept me dry on a wet commute for two months. The sleeves run slightly long but a strap fixes that.
How did the size or fit compare with expectations?
True to size
Would you buy it again?
Yes
May we publish your review?
Yes

Sample data — no real people, addresses or records are shown.

How the form changes as it's filled in

This template ships with 5 conditional rules, grouped into 5 behaviours driven by 3 questions. Everything below is already set up — edit or delete any rule once the template is in your workspace.

Driven by “Star rating

  • Reveals questions

    If “Star rating” is 1 star, the form reveals “What went wrong”.

  • Makes answers required

    If “Star rating” is 1 star, “What went wrong” becomes required before the form can be submitted.

Driven by “May we publish your review?

  • Makes answers required

    If “May we publish your review?” is Yes, “Display name to publish” becomes required before the form can be submitted.

Driven by “Would you like a reply from us?

  • Reveals questions

    If “Would you like a reply from us?” is Yes, the form reveals “Email address for a reply”.

  • Makes answers required

    If “Would you like a reply from us?” is Yes, “Email address for a reply” becomes required before the form can be submitted.

Set it up step by step

  1. 1

    Ask about fit, not just stars

    Size feedback on the product page is the cheapest return reduction available to a clothing shop.

  2. 2

    Request the order number

    It is what lets you label a review as a verified purchase, which shoppers trust far more.

  3. 3

    Ask for photos every time

    Customer photos convert better than studio shots, and most people will attach one if asked directly.

  4. 4

    Take publishing permission separately for photos

    Some customers are happy to be quoted but not pictured; one extra option keeps you on the right side of that.

Mistakes to avoid

  • Using a general business review form, so nothing collected can be shown against a specific product.
  • Publishing a review under a customer's full name because the form never asked for a display name.
  • Letting a low rating publish without a reply, when the problem was a wrong size that could have been exchanged.

What it pairs with

Most teams don't run this form on its own. These are the forms and systems it sits next to.

What to do with the responses

Verify the order number, publish the review with the permitted name and photos, and reply to anyone who asked for one before it goes live.

Works in both layouts

These pages cover the same subject ground as the product review submission, matched on the words people actually search for.

Privacy & compliance

This form takes money. Card details are handled by the payment provider and never stored in your response data — you keep the order details, not the card number.

Frequently asked questions

How is this different from a general review form?

It reviews one product, with rating, fit and photos, rather than the business as a whole.

Can we edit reviews before publishing?

Correcting a typo is normal; changing the substance is not, and it damages trust if shoppers notice.

Is a verified purchase guaranteed?

Only where the order number matches your records. Reviews without one can be published unlabelled.

What about the lowest ratings?

One-star reviews require a description of what went wrong, which turns many of them into a resolvable case.

Is the Product Review Submission template free to use?

Yes. You can preview and test Product Review Submission on this page without an account, and take a copy into your own HelloForms workspace on the free plan. There is nothing to install and no card required to publish it.

What does the Product Review Submission template ask for?

It asks 14 questions across 1 page, 10 of which are required. Every question is listed in full further down this page, and each one can be renamed, reordered, made optional or deleted after you copy the template.

Can I edit the Product Review Submission form after copying it?

Yes — the copy is entirely yours. Change wording, add or remove questions, switch between the card and classic layouts, restyle it to match your brand, and set who gets notified on each submission.

How does the conditional logic in this e-commerce & payments form work?

5 conditional rules ship with the template: Features advanced show logic: if “Star rating” is 1 star, the form dynamically exposes “What went wrong”. Otherwise that question never appears. Features conditional validation: if “Star rating” is 1 star, “What went wrong” becomes mandatory before the form can be sent. Features conditional validation: if “May we publish your review?” is Yes, “Display name to publish” becomes mandatory before the form can be sent. All rules are editable in the Logic tab.

Where do responses to the Product Review Submission form go?

Submissions land in your workspace under Submissions, where you can search, filter, label and export them to CSV or PDF. You can also email a notification to your team on every submission and send the respondent an auto-reply.

Can I embed the Product Review Submission form on my own website?

Yes. Publish the form and paste the embed snippet into any page or share the direct link. The embedded form resizes to fit its container and loads no advertising or marketing trackers inside the iframe.

Can respondents upload files?

Yes. This template includes a file upload question, so respondents can attach documents or photos with their answers. You can adjust the accepted file types and size limits on that question.

More forms teams pair with the product review submission.

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