Order Form
General-purpose order form for any product or service list — pick items, quantities and delivery details.
A ready-to-use e-commerce & payments form for online shops, makers and subscription brands: 12 questions, 2 pages, 3 conditional rules.
- Questions
- 12
- Pages
- 2
- Layouts
- classic · card
- Conditional rules
- 3
- Typical time
- 3 min
Searches this template answers
- order form
- order form template
- free order form
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- order form for small business
Also filed under
Live preview and test console
This is the real form. Answer it to test the 2 conditional rules — nothing is sent or stored.
Page 1 of 2 — Your order
1 question is hidden by conditional logic right now — change an answer above to reveal it.
What happens after submit: nothing is stored in this preview. On your own copy, every response triggers an instant email notification and lands in your response dashboard, ready to export or forward.
Happy with it? Take a copy into your workspace — every question, rule and setting comes with it.
Who this template is for
Order Form is built for online shops, makers and subscription brands who need to take an order, a deposit or a recurring payment without a checkout build.
- Online shops, makers and subscription brands working in e-commerce & payments.
- Teams who need to take an order, a deposit or a recurring payment without a checkout build without writing code or paying for a custom build.
- Anyone replacing orders arriving as half-finished emails with no payment attached with one structured record per enquiry.
- Respondents are shoppers and repeat customers — the form asks them 12 questions across 2 screens.
- Mobile-heavy audiences, thanks to the one-question-per-screen card layout.
Why this form is useful
It removes the cost of orders arriving as half-finished emails with no payment attached and turns each submission into a record your team can act on immediately.
- 7 questions are required, so submissions arrive complete instead of needing a follow-up email.
- It collects a verified email address so replies and confirmations land.
- It captures a phone number for urgent follow-up.
- It pins the request to a specific date.
- It captures a full postal address.
- It captures a numeric value you can filter and sort on.
- Conditional logic hides 3 questions until they are relevant — shorter forms convert better than long ones.
- Splitting the form across 2 pages keeps each screen short and shows respondents how much is left.
How to use this template
From copy to live form is a few minutes of work, and every step is reversible.
- 1Press “Use this template” — a fresh copy of Order Form lands in your workspace, ready to edit.
- 2Rename or delete any question, and change what is required. Nothing here is fixed.
- 3Open Notifications and add the email addresses that should be alerted on each submission; add an auto-reply to the respondent if the form collects an email address.
- 4Publish it, then either share the link directly or paste the embed snippet into your site — the embedded form resizes to fit and loads no marketing or advertising trackers.
- 5Watch responses land in Submissions, where you can filter, label and export them to CSV or PDF.
Logic and conditions blueprint
Exactly how this form behaves as it is answered — 3 conditional rules ship with it.
- Features advanced show logic: if “Collection or delivery?” is Delivery, the form dynamically exposes “Delivery address”. Otherwise that question never appears.
- Features conditional validation: if “Collection or delivery?” is Delivery, “Delivery address” becomes mandatory before the form can be sent.
- Features advanced show logic: if “How would you like to pay?” is Invoice me, the form dynamically exposes “Billing name or company”. Otherwise that question never appears.
- All 3 rules are editable in the Logic tab, and the built-in checker warns about rules that contradict each other.
About this template
This is the broad, drop-in order form for a business that needs to take orders without building a full storefront — a bakery taking custom cake orders, a market trader taking pre-orders, a small print shop, or a service provider selling package add-ons. It opens with the item or service selection and quantity, then a customisation field for the details that vary order to order — flavour, size, colour, specification — since most small-business orders need at least one custom note. Delivery is handled as a choice between collection and delivery, with the address only appearing when delivery is selected, so collection-only orders stay short. A preferred date field covers everything from a cake collection date to a delivery window. Payment is captured as a method preference rather than a live transaction, since sellers vary between invoicing, card links and cash on collection. It is intentionally more generic than the Product Order Form, which assumes a fixed catalogue with sizes and colours — this one is built to be relabelled for whatever a seller offers, one item field at a time.
What this form asks
Every question is editable — rename it, make it optional, or delete it entirely.
Page 1 — Your order
- Item or servicerequired
- Quantityrequired
- Customisation or specification
- Preferred daterequired
- Collection or delivery?required
- Delivery address
Page 2 — Contact and payment
- Full namerequired
- Email addressrequired
- Phone number
- How would you like to pay?required
- Billing name or company
- Anything else we should know about this order?
12 questions in total.
How the form changes as it's filled in
This template ships with 3 conditional rules, grouped into 3 behaviours driven by 2 questions. Everything below is already set up — edit or delete any rule once the template is in your workspace.
Driven by “Collection or delivery?”
- Reveals questions
If “Collection or delivery?” is Delivery, the form reveals “Delivery address”.
- Makes answers required
If “Collection or delivery?” is Delivery, “Delivery address” becomes required before the form can be submitted.
Driven by “How would you like to pay?”
- Reveals questions
If “How would you like to pay?” is Invoice me, the form reveals “Billing name or company”.
Set it up step by step
- 1
Relabel the item field for your catalogue
Turn the free-text item field into a dropdown once your product list is fixed, and keep it free text while it still changes often.
- 2
Only show the address for delivery orders
The logic rule already hides it for collection — don't ask people who are picking up in person for their home address.
- 3
Set the preferred date field's minimum lead time in your process
The form doesn't enforce lead times, so state your minimum notice period in the page's help text.
- 4
Confirm every order manually before treating it as booked
This form takes the request; your confirmation email is what turns it into a commitment on both sides.
Mistakes to avoid
- Treating a submission as a confirmed order before checking stock or availability.
- Leaving the delivery address optional even when delivery is selected.
- Using this generic form for a large, fixed product catalogue instead of the Product Order Form, which handles variants better.
What it pairs with
Most teams don't run this form on its own. These are the forms and systems it sits next to.
What to do with the responses
Confirm each order by email with the price and expected date, and follow up on invoiced orders before the collection or delivery date.
Works in both layouts
Forms that overlap this one
These pages cover the same subject ground as the order form, matched on the words people actually search for.
Online Payment Form
businescheckoutdetailinvoiceorder
Price Quote Form
businescheckoutinvoiceitemorder
Gift Card Purchase Form
checkoutdeliverydetailinvoiceorder
Wholesale Application
businescheckoutdetailinvoiceorder
Product Order Form
checkoutinvoiceitemlistorder
Product Return Form
checkoutdetailinvoiceorderpayment
Frequently asked questions
How is this different from the Product Order Form?
The Product Order Form assumes a fixed catalogue with a product picker, sizes and colours. This Order Form is deliberately more open — a single free-text item field you relabel per order, better suited to custom or small-batch sellers than a storefront with set SKUs.
Can I take payment directly through this form?
As shipped it captures a payment preference only; connect a payment field if your plan supports it, or invoice manually based on the method chosen.
Is this suitable for service businesses, not just physical products?
Yes — replace "item" with the service name and the same structure covers add-on services, custom jobs or bespoke work.
What if I need to book a time slot rather than just a date?
Use Booking Form instead if your business runs on appointment slots rather than order-and-fulfil dates.
Is the Order Form template free to use?
Yes. You can preview and test Order Form on this page without an account, and take a copy into your own HelloForms workspace on the free plan. There is nothing to install and no card required to publish it.
What does the Order Form template ask for?
It asks 12 questions across 2 pages, 7 of which are required. Every question is listed in full further down this page, and each one can be renamed, reordered, made optional or deleted after you copy the template.
Can I edit the Order Form form after copying it?
Yes — the copy is entirely yours. Change wording, add or remove questions, switch between the classic and card layouts, restyle it to match your brand, and set who gets notified on each submission.
How does the conditional logic in this e-commerce & payments form work?
3 conditional rules ship with the template: Features advanced show logic: if “Collection or delivery?” is Delivery, the form dynamically exposes “Delivery address”. Otherwise that question never appears. Features conditional validation: if “Collection or delivery?” is Delivery, “Delivery address” becomes mandatory before the form can be sent. Features advanced show logic: if “How would you like to pay?” is Invoice me, the form dynamically exposes “Billing name or company”. Otherwise that question never appears. All rules are editable in the Logic tab.
Where do responses to the Order Form form go?
Submissions land in your workspace under Submissions, where you can search, filter, label and export them to CSV or PDF. You can also email a notification to your team on every submission and send the respondent an auto-reply.
Can I embed the Order Form form on my own website?
Yes. Publish the form and paste the embed snippet into any page or share the direct link. The embedded form resizes to fit its container and loads no advertising or marketing trackers inside the iframe.
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