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Work Order Form — shared by the community

Clara D. shared this 15-question build with 4 conditional rules already wired up. Test it below, then take a copy.

A ready-to-use home services & trades form for builders, electricians, plumbers and contractors: 15 questions, 2 pages, 4 conditional rules.

Shared by
Clara D. · Non-profit programme lead
Questions
15
Replies
18
Copies taken
127
See the library version

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Live preview and test console

This is the real form. Answer it to test the 2 conditional rules — nothing is sent or stored.

Page 1 of 2The job

Raise a work order

Attach a file up to 10 MB.

Any file type up to 10.0 MB (larger files are rejected) · uploads are saved on the live form

2 questions are hidden by conditional logic right now — change an answer above to reveal them.

Works for you? Take Clara D.'s copy into your own workspace — questions, rules and settings included.

Who this template is for

Work Order Form is built for builders, electricians, plumbers and contractors who need to scope a job and price it without a site visit for every enquiry.

  • Builders, electricians, plumbers and contractors working in home services & trades.
  • Teams who need to scope a job and price it without a site visit for every enquiry without writing code or paying for a custom build.
  • Anyone replacing quoting blind and travelling out for work that never lands with one structured record per enquiry.
  • Respondents are homeowners and site managers — the form asks them 15 questions across 2 screens.
  • Mobile-heavy audiences, thanks to the one-question-per-screen card layout.

Why this form is useful

It removes the cost of quoting blind and travelling out for work that never lands and turns each submission into a record your team can act on immediately.

  • 7 questions are required, so submissions arrive complete instead of needing a follow-up email.
  • It collects a verified email address so replies and confirmations land.
  • It captures a phone number for urgent follow-up.
  • It accepts a document or photo upload as evidence.
  • It pins the request to a specific date.
  • It captures a full postal address.
  • It captures a numeric value you can filter and sort on.
  • Conditional logic hides 4 questions until they are relevant — shorter forms convert better than long ones.

How to use this template

From copy to live form is a few minutes of work, and every step is reversible.

  1. 1Press “Use this template” — a fresh copy of Work Order Form lands in your workspace, ready to edit.
  2. 2Rename or delete any question, and change what is required. Nothing here is fixed.
  3. 3Open Notifications and add the email addresses that should be alerted on each submission; add an auto-reply to the respondent if the form collects an email address.
  4. 4Check the upload limits on the file question so respondents can attach what you actually need.
  5. 5Publish it, then either share the link directly or paste the embed snippet into your site — the embedded form resizes to fit and loads no marketing or advertising trackers.
  6. 6Watch responses land in Submissions, where you can filter, label and export them to CSV or PDF.

Logic and conditions blueprint

Exactly how this form behaves as it is answered — 4 conditional rules ship with it.

  • Features advanced show logic: if “Priority” is Urgent, the form dynamically exposes “Callback phone number”. Otherwise that question never appears.
  • Features conditional validation: if “Priority” is Urgent, “Callback phone number” becomes mandatory before the form can be sent.
  • Features advanced show logic: if “Category” is Other, the form dynamically exposes “Describe the trade needed”. Otherwise that question never appears.
  • Features conditional validation: if “Category” is Other, “Describe the trade needed” becomes mandatory before the form can be sent.
  • All 4 rules are editable in the Logic tab, and the built-in checker warns about rules that contradict each other.

What this form asks

Page 1 — The job

  • Requested byrequired
  • Site or location
  • Categoryrequired
  • Describe the trade needed
  • Priorityrequired
  • Callback phone number
  • Problem descriptionrequired
  • Photo of the problem
  • Access instructions
  • Preferred completion date

Page 2 — Authorisation

  • PO or budget code
  • Spending limit
  • Approved byrequired
  • Approver emailrequired
  • Contact phonerequired

Conditional logic in this build

  • WhenPriorityis Urgent, showCallback phone number”.
  • WhenPriorityis Urgent, requireCallback phone number”.
  • WhenCategoryis Other, showDescribe the trade needed”.
  • WhenCategoryis Other, requireDescribe the trade needed”.

Questions about this shared form

How is this different from a repair request?

The Facility Repair Request is for tenants and staff reporting a fault; a work order is the authorised instruction to carry out the work.

Can customers submit work orders directly?

Yes, but keep the authorisation page for someone who can commit budget, or you will collect requests nobody has approved.

Should the form generate a job number?

Use the submission reference as the job number and quote it on every later form so all paperwork joins up.

Does it handle recurring maintenance?

Use the Preventive Maintenance Checklist for scheduled inspections; this form is for reactive work.

Is the Work Order Form template free to use?

Yes. You can preview and test Work Order Form on this page without an account, and take a copy into your own HelloForms workspace on the free plan. There is nothing to install and no card required to publish it.

What does the Work Order Form template ask for?

It asks 15 questions across 2 pages, 7 of which are required. Every question is listed in full further down this page, and each one can be renamed, reordered, made optional or deleted after you copy the template.

Can I edit the Work Order Form form after copying it?

Yes — the copy is entirely yours. Change wording, add or remove questions, switch between the classic and card layouts, restyle it to match your brand, and set who gets notified on each submission.

How does the conditional logic in this home services & trades form work?

4 conditional rules ship with the template: Features advanced show logic: if “Priority” is Urgent, the form dynamically exposes “Callback phone number”. Otherwise that question never appears. Features conditional validation: if “Priority” is Urgent, “Callback phone number” becomes mandatory before the form can be sent. Features advanced show logic: if “Category” is Other, the form dynamically exposes “Describe the trade needed”. Otherwise that question never appears. All rules are editable in the Logic tab.

Where do responses to the Work Order Form form go?

Submissions land in your workspace under Submissions, where you can search, filter, label and export them to CSV or PDF. You can also email a notification to your team on every submission and send the respondent an auto-reply.

Can I embed the Work Order Form form on my own website?

Yes. Publish the form and paste the embed snippet into any page or share the direct link. The embedded form resizes to fit its container and loads no advertising or marketing trackers inside the iframe.

Can respondents upload files?

Yes. This template includes a file upload question, so respondents can attach documents or photos with their answers. You can adjust the accepted file types and size limits on that question.