Trades · free template

Work Order Form

Standard maintenance work order: what is broken, where, how urgent and who approves the spend.

A ready-to-use home services & trades form for builders, electricians, plumbers and contractors: 15 questions, 2 pages, 4 conditional rules.

Questions
15
Pages
2
Layouts
classic · card
Conditional rules
4
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Live preview and test console

This is the real form. Answer it to test the 2 conditional rules — nothing is sent or stored.

Page 1 of 2The job

Raise a work order

Attach a file up to 10 MB.

Any file type up to 10.0 MB (larger files are rejected) · uploads are saved on the live form

2 questions are hidden by conditional logic right now — change an answer above to reveal them.

Compliance checklist

Ready to publish
  • Payment items priced — passingEvery payment question charges a real amount, so a submission always records a payment.
  • Conditional logic resolves — passingEvery rule points at a question or page that exists in this template.
  • Financial disclaimer present — passingThis form does not provide financial, tax or legal advice. Any figures shown are indicative only and are not an offer of credit or a guarantee of terms. Please seek advice from a regulated adviser before making a decision.
  • Question labels unique — passingLogic and exports address questions by label, so duplicates are ambiguous.

What happens after submit: nothing is stored in this preview. On your own copy, every response triggers an instant email notification and lands in your response dashboard, ready to export or forward.

Happy with it? Take a copy into your workspace — every question, rule and setting comes with it.

Who this template is for

Work Order Form is built for builders, electricians, plumbers and contractors who need to scope a job and price it without a site visit for every enquiry.

  • Builders, electricians, plumbers and contractors working in home services & trades.
  • Teams who need to scope a job and price it without a site visit for every enquiry without writing code or paying for a custom build.
  • Anyone replacing quoting blind and travelling out for work that never lands with one structured record per enquiry.
  • Respondents are homeowners and site managers — the form asks them 15 questions across 2 screens.
  • Mobile-heavy audiences, thanks to the one-question-per-screen card layout.

Why this form is useful

It removes the cost of quoting blind and travelling out for work that never lands and turns each submission into a record your team can act on immediately.

  • 7 questions are required, so submissions arrive complete instead of needing a follow-up email.
  • It collects a verified email address so replies and confirmations land.
  • It captures a phone number for urgent follow-up.
  • It accepts a document or photo upload as evidence.
  • It pins the request to a specific date.
  • It captures a full postal address.
  • It captures a numeric value you can filter and sort on.
  • Conditional logic hides 4 questions until they are relevant — shorter forms convert better than long ones.

How to use this template

From copy to live form is a few minutes of work, and every step is reversible.

  1. 1Press “Use this template” — a fresh copy of Work Order Form lands in your workspace, ready to edit.
  2. 2Rename or delete any question, and change what is required. Nothing here is fixed.
  3. 3Open Notifications and add the email addresses that should be alerted on each submission; add an auto-reply to the respondent if the form collects an email address.
  4. 4Check the upload limits on the file question so respondents can attach what you actually need.
  5. 5Publish it, then either share the link directly or paste the embed snippet into your site — the embedded form resizes to fit and loads no marketing or advertising trackers.
  6. 6Watch responses land in Submissions, where you can filter, label and export them to CSV or PDF.

Logic and conditions blueprint

Exactly how this form behaves as it is answered — 4 conditional rules ship with it.

  • Features advanced show logic: if “Priority” is Urgent, the form dynamically exposes “Callback phone number”. Otherwise that question never appears.
  • Features conditional validation: if “Priority” is Urgent, “Callback phone number” becomes mandatory before the form can be sent.
  • Features advanced show logic: if “Category” is Other, the form dynamically exposes “Describe the trade needed”. Otherwise that question never appears.
  • Features conditional validation: if “Category” is Other, “Describe the trade needed” becomes mandatory before the form can be sent.
  • All 4 rules are editable in the Logic tab, and the built-in checker warns about rules that contradict each other.

About this template

A work order exists to make a job schedulable without a phone call, and most fail because they collect a description and nothing else. This one collects the four things a dispatcher needs before assigning anyone: what the problem is, exactly where it is, how urgent it really is, and who has agreed to pay for it. Trade category is a dropdown so jobs sort to the right engineer rather than the first available one, and choosing anything outside the list requires a description of the trade needed. Priority is three-way, and urgent reveals a required callback number so a genuine emergency does not sit in an inbox. Access instructions and a photo are optional but transform first-time fix rates — a picture of the boiler model saves a return visit for parts. The authorisation page keeps the purchase order, spending limit and approver on the same record, which is what stops a completed job becoming an invoice dispute.

What this form asks

Every question is editable — rename it, make it optional, or delete it entirely.

Page 1 — The job

  • Requested byrequired
  • Site or location
  • Categoryrequired
  • Describe the trade needed
  • Priorityrequired
  • Callback phone number
  • Problem descriptionrequired
  • Photo of the problem
  • Access instructions
  • Preferred completion date

Page 2 — Authorisation

  • PO or budget code
  • Spending limit
  • Approved byrequired
  • Approver emailrequired
  • Contact phonerequired

15 questions in total.

How the form changes as it's filled in

This template ships with 4 conditional rules, grouped into 4 behaviours driven by 2 questions. Everything below is already set up — edit or delete any rule once the template is in your workspace.

Driven by “Priority

  • Reveals questions

    If “Priority” is Urgent, the form reveals “Callback phone number”.

  • Makes answers required

    If “Priority” is Urgent, “Callback phone number” becomes required before the form can be submitted.

Driven by “Category

  • Reveals questions

    If “Category” is Other, the form reveals “Describe the trade needed”.

  • Makes answers required

    If “Category” is Other, “Describe the trade needed” becomes required before the form can be submitted.

Set it up step by step

  1. 1

    Make the location a real address

    "Upstairs office" costs an engineer twenty minutes; a full address with access notes does not.

  2. 2

    Define what urgent means

    Write the definition into the priority help text — without it, everything arrives urgent.

  3. 3

    Insist on the spending limit

    An agreed ceiling on the order is what lets an engineer buy a part without a second approval call.

  4. 4

    Close every order with a sign-off

    Pair it with the Job Completion Sign-Off Form so raised and closed jobs reconcile.

Mistakes to avoid

  • Letting anyone mark a job urgent with no definition, which destroys the scheduling value of the field.
  • Collecting the approver's name but not their email, so authorisation cannot be evidenced later.
  • Skipping the photo, then sending an engineer who has to return for the right part.

What it pairs with

Most teams don't run this form on its own. These are the forms and systems it sits next to.

What to do with the responses

Assign the order by category and priority, confirm the appointment window with the requester, and close it with a completion sign-off.

Works in both layouts

These pages cover the same subject ground as the work order form, matched on the words people actually search for.

Frequently asked questions

How is this different from a repair request?

The Facility Repair Request is for tenants and staff reporting a fault; a work order is the authorised instruction to carry out the work.

Can customers submit work orders directly?

Yes, but keep the authorisation page for someone who can commit budget, or you will collect requests nobody has approved.

Should the form generate a job number?

Use the submission reference as the job number and quote it on every later form so all paperwork joins up.

Does it handle recurring maintenance?

Use the Preventive Maintenance Checklist for scheduled inspections; this form is for reactive work.

Is the Work Order Form template free to use?

Yes. You can preview and test Work Order Form on this page without an account, and take a copy into your own HelloForms workspace on the free plan. There is nothing to install and no card required to publish it.

What does the Work Order Form template ask for?

It asks 15 questions across 2 pages, 7 of which are required. Every question is listed in full further down this page, and each one can be renamed, reordered, made optional or deleted after you copy the template.

Can I edit the Work Order Form form after copying it?

Yes — the copy is entirely yours. Change wording, add or remove questions, switch between the classic and card layouts, restyle it to match your brand, and set who gets notified on each submission.

How does the conditional logic in this home services & trades form work?

4 conditional rules ship with the template: Features advanced show logic: if “Priority” is Urgent, the form dynamically exposes “Callback phone number”. Otherwise that question never appears. Features conditional validation: if “Priority” is Urgent, “Callback phone number” becomes mandatory before the form can be sent. Features advanced show logic: if “Category” is Other, the form dynamically exposes “Describe the trade needed”. Otherwise that question never appears. All rules are editable in the Logic tab.

Where do responses to the Work Order Form form go?

Submissions land in your workspace under Submissions, where you can search, filter, label and export them to CSV or PDF. You can also email a notification to your team on every submission and send the respondent an auto-reply.

Can I embed the Work Order Form form on my own website?

Yes. Publish the form and paste the embed snippet into any page or share the direct link. The embedded form resizes to fit its container and loads no advertising or marketing trackers inside the iframe.

Can respondents upload files?

Yes. This template includes a file upload question, so respondents can attach documents or photos with their answers. You can adjust the accepted file types and size limits on that question.

More forms teams pair with the work order form.

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