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Feedback Form

General-purpose feedback form for any product, service or experience — a rating, an open comment and a follow-up opt-in.

A ready-to-use surveys & feedback form for product, support and customer-experience teams: 7 questions, 1 page, 2 conditional rules.

Questions
7
Pages
1
Layouts
classic · card
Conditional rules
2
Typical time
2 min
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Live preview and test console

This is the real form. Answer it to test the 1 conditional rule — nothing is sent or stored.

We'd love your feedback

1 question is hidden by conditional logic right now — change an answer above to reveal it.

What happens after submit: nothing is stored in this preview. On your own copy, every response triggers an instant email notification and lands in your response dashboard, ready to export or forward.

Happy with it? Take a copy into your workspace — every question, rule and setting comes with it.

Who this template is for

Feedback Form is built for product, support and customer-experience teams who need to measure satisfaction and capture the reason behind every score.

  • Product, support and customer-experience teams working in surveys & feedback.
  • Teams who need to measure satisfaction and capture the reason behind every score without writing code or paying for a custom build.
  • Anyone replacing ratings with no context, so nothing actionable comes out of them with one structured record per enquiry.
  • Respondents are customers, users and members — the form asks them 7 questions across 1 screen.
  • Mobile-heavy audiences, thanks to the one-question-per-screen card layout.

Why this form is useful

It removes the cost of ratings with no context, so nothing actionable comes out of them and turns each submission into a record your team can act on immediately.

  • 3 questions are required, so submissions arrive complete instead of needing a follow-up email.
  • It collects a verified email address so replies and confirmations land.
  • It scores satisfaction on a consistent scale.
  • Conditional logic hides 2 questions until they are relevant — shorter forms convert better than long ones.
  • Every response is stored, searchable and exportable, so nothing depends on one person's inbox.

How to use this template

From copy to live form is a few minutes of work, and every step is reversible.

  1. 1Press “Use this template” — a fresh copy of Feedback Form lands in your workspace, ready to edit.
  2. 2Rename or delete any question, and change what is required. Nothing here is fixed.
  3. 3Open Notifications and add the email addresses that should be alerted on each submission; add an auto-reply to the respondent if the form collects an email address.
  4. 4Publish it, then either share the link directly or paste the embed snippet into your site — the embedded form resizes to fit and loads no marketing or advertising trackers.
  5. 5Watch responses land in Submissions, where you can filter, label and export them to CSV or PDF.

Logic and conditions blueprint

Exactly how this form behaves as it is answered — 2 conditional rules ship with it.

  • Features conditional validation: if “Would you like us to follow up with you?” is Yes, “Email address” becomes mandatory before the form can be sent.
  • Features advanced show logic: if “What is your feedback about?” is A specific order or interaction, the form dynamically exposes “Order or reference number”. Otherwise that question never appears.
  • All 2 rules are editable in the Logic tab, and the built-in checker warns about rules that contradict each other.

About this template

This is the all-purpose feedback form — the one you can point at a product, a service, a support interaction or a general experience without it feeling built for something else. It leads with an overall rating and a single open comment box, because most feedback is really one impression and one reason, and asking for more than that up front lowers completion. A category dropdown lets the same form sort feedback about the product, the service, the website or the staff without needing separate forms for each. A follow-up question — would you like us to get back to you — keeps contact details optional for everyone except the people who actually want a reply, which is what keeps response rates honest. It differs from a satisfaction survey in scope: a CSAT form measures one specific transaction on a fixed scale for tracking over time, while this form is meant to catch whatever someone wants to tell you, whenever they want to tell you it, on a webpage footer, a receipt or a follow-up email.

What this form asks

Every question is editable — rename it, make it optional, or delete it entirely.

Your feedback

  • Overall, how would you rate your experience?
  • What is your feedback about?
  • Order or reference number
  • Tell us morerequired
  • Would you like us to follow up with you?
  • Your namerequired
  • Email addressrequired

7 questions in total.

How the form changes as it's filled in

This template ships with 2 conditional rules, grouped into 2 behaviours driven by 2 questions. Everything below is already set up — edit or delete any rule once the template is in your workspace.

Driven by “Would you like us to follow up with you?”

  • Makes answers required

    If “Would you like us to follow up with you?” is Yes, “Email address” becomes required before the form can be submitted.

Driven by “What is your feedback about?”

  • Reveals questions

    If “What is your feedback about?” is A specific order or interaction, the form reveals “Order or reference number”.

Set it up step by step

  1. 1

    Put it everywhere, not just after a sale

    Link the same form from a website footer, a receipt and a support email signature so feedback isn't limited to one moment.

  2. 2

    Keep the comment box the only required field

    The rating and category help you sort responses, but the open comment is where the useful detail lives.

  3. 3

    Only ask for contact details when wanted

    Making the follow-up opt-in explicit keeps critical, anonymous feedback flowing instead of scaring it off.

  4. 4

    Review by category weekly

    Sort responses by the "what is this about" field so product issues and service issues don't get lost in one long list.

Mistakes to avoid

  • Requiring a name and email on every response, which suppresses honest negative feedback.
  • Adding ten rating questions when one overall rating plus an open comment gets more, better answers.
  • Never closing the loop with people who asked to be followed up with.

What it pairs with

Most teams don't run this form on its own. These are the forms and systems it sits next to.

What to do with the responses

Route by category to the right team, reply to anyone who opted into a follow-up within a few days, and scan the open comments weekly for recurring themes.

Works in both layouts

Browse classic templatesBrowse card templates

Forms that overlap this one

These pages cover the same subject ground as the feedback form, matched on the words people actually search for.

Frequently asked questions

How is this different from the Customer Satisfaction (CSAT) Survey?

The CSAT survey measures one specific transaction on a fixed 1–5 or 1–7 scale so you can track a metric over time. This Feedback Form is open-ended and general-purpose, meant to catch any comment about any part of the experience, not just one measured score.

Can I use this after an event instead of building a separate form?

For events specifically, Event Feedback Form asks about the venue, schedule and speakers directly, which gets more useful answers than this generic version.

Should I make this anonymous?

Leave name and email optional as shipped — that already makes it effectively anonymous unless someone wants a reply.

Can I turn this into a longer research survey?

If you need multiple rated questions across different topics, start from Survey Form instead — it's structured for that depth, while this one is intentionally short.

Is the Feedback Form template free to use?

Yes. You can preview and test Feedback Form on this page without an account, and take a copy into your own HelloForms workspace on the free plan. There is nothing to install and no card required to publish it.

What does the Feedback Form template ask for?

It asks 7 questions across 1 page, 3 of which are required. Every question is listed in full further down this page, and each one can be renamed, reordered, made optional or deleted after you copy the template.

Can I edit the Feedback Form form after copying it?

Yes — the copy is entirely yours. Change wording, add or remove questions, switch between the classic and card layouts, restyle it to match your brand, and set who gets notified on each submission.

How does the conditional logic in this surveys & feedback form work?

2 conditional rules ship with the template: Features conditional validation: if “Would you like us to follow up with you?” is Yes, “Email address” becomes mandatory before the form can be sent. Features advanced show logic: if “What is your feedback about?” is A specific order or interaction, the form dynamically exposes “Order or reference number”. Otherwise that question never appears. All 2 rules are editable in the Logic tab, and the built-in checker warns about rules that contradict each other. All rules are editable in the Logic tab.

Where do responses to the Feedback Form form go?

Submissions land in your workspace under Submissions, where you can search, filter, label and export them to CSV or PDF. You can also email a notification to your team on every submission and send the respondent an auto-reply.

Can I embed the Feedback Form form on my own website?

Yes. Publish the form and paste the embed snippet into any page or share the direct link. The embedded form resizes to fit its container and loads no advertising or marketing trackers inside the iframe.

Related templates

More forms teams pair with the feedback form.

Related categories

All Surveys & Feedback templates