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Survey Form

General-purpose multi-topic survey with rated statements, a multiple-choice question and an open comment.

A ready-to-use surveys & feedback form for product, support and customer-experience teams: 10 questions, 3 pages, 2 conditional rules.

Questions: 10
Pages: 3
Layouts: classic · card
Conditional rules: 2
Typical time: 5 min

Preview it in the gallery

Searches this template answers

Live preview and test console

This is the real form. Answer it to test the flow — nothing is sent or stored.

Page 1 of 3 — Screening

This template runs as a straight sequence — no branching rules.

What happens after submit: nothing is stored in this preview. On your own copy, every response triggers an instant email notification and lands in your response dashboard, ready to export or forward.

Happy with it? Take a copy into your workspace — every question, rule and setting comes with it.

Who this template is for

Survey Form is built for product, support and customer-experience teams who need to measure satisfaction and capture the reason behind every score.

Product, support and customer-experience teams working in surveys & feedback.
Teams who need to measure satisfaction and capture the reason behind every score without writing code or paying for a custom build.
Anyone replacing ratings with no context, so nothing actionable comes out of them with one structured record per enquiry.
Respondents are customers, users and members — the form asks them 10 questions across 3 screens.
Mobile-heavy audiences, thanks to the one-question-per-screen card layout.

Why this form is useful

It removes the cost of ratings with no context, so nothing actionable comes out of them and turns each submission into a record your team can act on immediately.

2 questions are required, so submissions arrive complete instead of needing a follow-up email.
It collects a verified email address so replies and confirmations land.
It scores satisfaction on a consistent scale.
Conditional logic hides 2 questions until they are relevant — shorter forms convert better than long ones.
Splitting the form across 3 pages keeps each screen short and shows respondents how much is left.
Every response is stored, searchable and exportable, so nothing depends on one person's inbox.

How to use this template

From copy to live form is a few minutes of work, and every step is reversible.

1Press “Use this template” — a fresh copy of Survey Form lands in your workspace, ready to edit.
2Rename or delete any question, and change what is required. Nothing here is fixed.
3Open Notifications and add the email addresses that should be alerted on each submission; add an auto-reply to the respondent if the form collects an email address.
4Publish it, then either share the link directly or paste the embed snippet into your site — the embedded form resizes to fit and loads no marketing or advertising trackers.
5Watch responses land in Submissions, where you can filter, label and export them to CSV or PDF.

Logic and conditions blueprint

Exactly how this form behaves as it is answered — 2 conditional rules ship with it.

Features skip logic: if “Have you used this in the last 3 months?” is No, respondents jump straight to “Your experience” and skip everything in between.
Features conditional validation: if “Would you like to enter a prize draw for completing this survey?” is Yes, “Email address” becomes mandatory before the form can be sent.
All 2 rules are editable in the Logic tab, and the built-in checker warns about rules that contradict each other.

About this template

A survey is different from a feedback form because it is structured up front around a set of questions the researcher decided matter, rather than left open for the respondent to raise whatever they want. This form is a general-purpose starting point: a short screening question to confirm the respondent is in the right audience, a block of rated agreement statements you can relabel to your own topic, a single multiple-choice question for a specific behaviour or preference, and a closing open comment for anything the rating scale missed. It's built to be topic-agnostic — the statements are placeholders meant to be replaced with the three or four things you actually want measured, whether that's product usage, community sentiment, workplace culture or public opinion. Demographic questions are kept to a minimal, optional set at the end so they don't feel like a barrier before the substantive questions. Unlike the Customer Satisfaction (CSAT) survey, which measures one transaction on a fixed scale for tracking over time, this form is meant for one-off or periodic research that covers several angles on a topic in a single pass.

What this form asks

Every question is editable — rename it, make it optional, or delete it entirely.

Page 1 — Screening

Have you used this in the last 3 months?required

Page 2 — Your experience

Statement 1 — replace with your first topic
Statement 2 — replace with your second topic
Statement 3 — replace with your third topic
Which of these best describes you?
Anything else you'd like to add?

Page 3 — About you

Age range
How often do you use this?
Would you like to enter a prize draw for completing this survey?
Email addressrequired

10 questions in total.

How the form changes as it's filled in

This template ships with 2 conditional rules, grouped into 2 behaviours driven by 2 questions. Everything below is already set up — edit or delete any rule once the template is in your workspace.

Driven by “Have you used this in the last 3 months?”

Skips ahead
If “Have you used this in the last 3 months?” is No, the form skips “Your experience” entirely.

Driven by “Would you like to enter a prize draw for completing this survey?”

Makes answers required
If “Would you like to enter a prize draw for completing this survey?” is Yes, “Email address” becomes required before the form can be submitted.

Set it up step by step

1
Replace the placeholder statements first
The three rating statements are deliberately generic — swap them for the actual things you want to measure before sending.
2
Use the screening question to protect data quality
Skip non-users past the experience page automatically rather than letting them guess at answers.
3
Keep demographics optional and last
Placing them at the end after the substantive questions means you never lose a respondent over an intrusive question up front.
4
Pilot it on five people before sending it widely
A short pilot catches ambiguous statements and broken skip logic before your real sample sees them.

Mistakes to avoid

Leaving the placeholder statement labels in place, which produces meaningless data.
Asking demographic questions first, which raises the bar to entry before anyone reaches the real questions.
Making every statement required when a "not applicable" option would give more honest results.

What it pairs with

Most teams don't run this form on its own. These are the forms and systems it sits next to.

What to do with the responses

Export the rating statements as averages by segment, read the open comments for context on any low scores, and archive the raw responses before re-running the survey next period.

Works in both layouts

Browse classic templates Browse card templates

Forms that overlap this one

These pages cover the same subject ground as the survey form, matched on the words people actually search for.

Frequently asked questions

How is this different from the Customer Satisfaction (CSAT) Survey?

CSAT is narrow by design — one transaction, one fixed scale, tracked over time. This Survey Form is broader and built for one-off or periodic research covering several topics at once, with statements you customise per project.

How is this different from the general Feedback Form?

The Feedback Form is open-ended and reactive — people fill it in whenever they have something to say. This Survey Form is structured and proactive — you decide the questions in advance and send it to a defined audience.

Can I add more rated statements?

Yes, though keep the total under eight or nine — completion drops sharply past that on a rating-heavy survey.

Should I always include a prize draw?

No — it helps response rates for longer surveys but adds an extra required email field; skip it for short, internal surveys where response rates are already high.

Is the Survey Form template free to use?

Yes. You can preview and test Survey Form on this page without an account, and take a copy into your own HelloForms workspace on the free plan. There is nothing to install and no card required to publish it.

What does the Survey Form template ask for?

It asks 10 questions across 3 pages, 2 of which are required. Every question is listed in full further down this page, and each one can be renamed, reordered, made optional or deleted after you copy the template.

Can I edit the Survey Form form after copying it?

Yes — the copy is entirely yours. Change wording, add or remove questions, switch between the classic and card layouts, restyle it to match your brand, and set who gets notified on each submission.

How does the conditional logic in this surveys & feedback form work?

2 conditional rules ship with the template: Features skip logic: if “Have you used this in the last 3 months?” is No, respondents jump straight to “Your experience” and skip everything in between. Features conditional validation: if “Would you like to enter a prize draw for completing this survey?” is Yes, “Email address” becomes mandatory before the form can be sent. All 2 rules are editable in the Logic tab, and the built-in checker warns about rules that contradict each other. All rules are editable in the Logic tab.

Where do responses to the Survey Form form go?

Submissions land in your workspace under Submissions, where you can search, filter, label and export them to CSV or PDF. You can also email a notification to your team on every submission and send the respondent an auto-reply.

Can I embed the Survey Form form on my own website?

Yes. Publish the form and paste the embed snippet into any page or share the direct link. The embedded form resizes to fit its container and loads no advertising or marketing trackers inside the iframe.

More forms teams pair with the survey form.

Related categories

All Surveys & Feedback templates