Product Feedback Form

Who this template is for

Product Feedback Form is built for product, support and customer-experience teams who need to measure satisfaction and capture the reason behind every score.

• Product, support and customer-experience teams working in surveys & feedback.
• Teams who need to measure satisfaction and capture the reason behind every score without writing code or paying for a custom build.
• Anyone replacing ratings with no context, so nothing actionable comes out of them with one structured record per enquiry.
• Respondents are customers, users and members — the form asks them 8 questions across 1 screen.

Why this form is useful

It removes the cost of ratings with no context, so nothing actionable comes out of them and turns each submission into a record your team can act on immediately.

• 5 questions are required, so submissions arrive complete instead of needing a follow-up email.
• It collects a verified email address so replies and confirmations land.
• It accepts a document or photo upload as evidence.
• Conditional logic hides 3 questions until they are relevant — shorter forms convert better than long ones.
• Every response is stored, searchable and exportable, so nothing depends on one person's inbox.

How to use this template

From copy to live form is a few minutes of work, and every step is reversible.

1. 1Press “Use this template” — a fresh copy of Product Feedback Form lands in your workspace, ready to edit.
2. 2Rename or delete any question, and change what is required. Nothing here is fixed.
3. 3Open Notifications and add the email addresses that should be alerted on each submission; add an auto-reply to the respondent if the form collects an email address.
4. 4Check the upload limits on the file question so respondents can attach what you actually need.
5. 5Publish it, then either share the link directly or paste the embed snippet into your site — the embedded form resizes to fit and loads no marketing or advertising trackers.
6. 6Watch responses land in Submissions, where you can filter, label and export them to CSV or PDF.

Logic and conditions blueprint

Exactly how this form behaves as it is answered — 3 conditional rules ship with it.

• Features conditional validation: if “Feedback type” is Bug report, “Steps to reproduce (for bugs)” becomes mandatory before the form can be sent.
• Features conditional validation: if “Feedback type” is Bug report, “Where did you see this?” becomes mandatory before the form can be sent.
• Features conditional validation: if “Severity / priority” is Blocking, “Email (so we can follow up)” becomes mandatory before the form can be sent.
• All 3 rules are editable in the Logic tab, and the built-in checker warns about rules that contradict each other.