Contact Us Form
The standard website contact form — name, message and a topic dropdown that routes the enquiry to the right inbox.
A ready-to-use lead generation & sales form for sales teams, agencies and independent consultants: 9 questions, 1 page, 3 conditional rules.
- Questions
- 9
- Pages
- 1
- Layouts
- classic · card
- Conditional rules
- 3
- Typical time
- 2 min
Searches this template answers
- contact us form
- contact us form template
- free contact form
- website contact form
- simple contact form
- contact form with subject dropdown
Also filed under
Live preview and test console
This is the real form. Answer it to test the 2 conditional rules — nothing is sent or stored.
2 questions are hidden by conditional logic right now — change an answer above to reveal them.
What happens after submit: nothing is stored in this preview. On your own copy, every response triggers an instant email notification and lands in your response dashboard, ready to export or forward.
Happy with it? Take a copy into your workspace — every question, rule and setting comes with it.
Who this template is for
Contact Us Form is built for sales teams, agencies and independent consultants who need to qualify inbound demand before anyone spends time on a call.
- Sales teams, agencies and independent consultants working in lead generation & sales.
- Teams who need to qualify inbound demand before anyone spends time on a call without writing code or paying for a custom build.
- Anyone replacing unqualified enquiries clogging the pipeline with one structured record per enquiry.
- Respondents are prospects arriving from ads, search and referrals — the form asks them 9 questions across 1 screen.
- Mobile-heavy audiences, thanks to the one-question-per-screen card layout.
Why this form is useful
It removes the cost of unqualified enquiries clogging the pipeline and turns each submission into a record your team can act on immediately.
- 5 questions are required, so submissions arrive complete instead of needing a follow-up email.
- It collects a verified email address so replies and confirmations land.
- It captures a phone number for urgent follow-up.
- It allows multiple selections without free text.
- Conditional logic hides 3 questions until they are relevant — shorter forms convert better than long ones.
- Every response is stored, searchable and exportable, so nothing depends on one person's inbox.
How to use this template
From copy to live form is a few minutes of work, and every step is reversible.
- 1Press “Use this template” — a fresh copy of Contact Us Form lands in your workspace, ready to edit.
- 2Rename or delete any question, and change what is required. Nothing here is fixed.
- 3Open Notifications and add the email addresses that should be alerted on each submission; add an auto-reply to the respondent if the form collects an email address.
- 4Publish it, then either share the link directly or paste the embed snippet into your site — the embedded form resizes to fit and loads no marketing or advertising trackers.
- 5Watch responses land in Submissions, where you can filter, label and export them to CSV or PDF.
Logic and conditions blueprint
Exactly how this form behaves as it is answered — 3 conditional rules ship with it.
- Features conditional validation: if “How would you prefer we contact you?” is Phone, “Phone number” becomes mandatory before the form can be sent.
- Features advanced show logic: if “Subject” is Sales enquiry, the form dynamically exposes “Company name”. Otherwise that question never appears.
- Features advanced show logic: if “Subject” is Support request, the form dynamically exposes “Order or account number”. Otherwise that question never appears.
- All 3 rules are editable in the Logic tab, and the built-in checker warns about rules that contradict each other.
About this template
This is the form most people mean when they search "contact us form" — the one that sits on a website footer or a dedicated contact page and takes whatever a visitor wants to say. It opens with name and email, then a subject dropdown so the same form can serve sales, support and general questions without three separate pages. Phone number is optional, since not every enquiry needs a call back. The message box is the only required long field, deliberately left open rather than broken into sub-questions, because most contact-form senders have not yet decided exactly what they want — that is what the reply is for. A preferred contact method question lets someone say up front whether they would rather get a call than an email. A consent checkbox covers being added to a mailing list, kept separate from the enquiry itself so it never blocks a message from being sent. The result is a short, low-friction form that captures enough to route and answer a message without asking a first-time visitor to fill in more than they are willing to.
What this form asks
Every question is editable — rename it, make it optional, or delete it entirely.
Get in touch
- Full namerequired
- Email addressrequired
- Phone number
- Subjectrequired
- Company name
- Order or account number
- Your messagerequired
- How would you prefer we contact you?required
- Keep me updated by email
9 questions in total.
How the form changes as it's filled in
This template ships with 3 conditional rules, grouped into 3 behaviours driven by 2 questions. Everything below is already set up — edit or delete any rule once the template is in your workspace.
Driven by “How would you prefer we contact you?”
- Makes answers required
If “How would you prefer we contact you?” is Phone, “Phone number” becomes required before the form can be submitted.
Driven by “Subject”
- Reveals questions
If “Subject” is Sales enquiry, the form reveals “Company name”.
- Reveals questions
If “Subject” is Support request, the form reveals “Order or account number”.
Set it up step by step
- 1
Keep the subject list short
Four or five options is enough to route messages; more than that and people just pick the first one.
- 2
Route by subject, not by form
Use the subject answer to notify the right inbox instead of building a separate contact form for every department.
- 3
Make the message box the only required long field
Most visitors have not decided exactly what they need — let the open text do that work rather than forcing a category first.
- 4
Reply from a real inbox
Set the notification email to a monitored address, not a shared one that nobody checks; contact forms live or die on response time.
Mistakes to avoid
- Asking for a phone number as required, which loses people who only want to email.
- Bundling the mailing-list opt-in into the message field's consent text so it is easy to miss or, worse, pre-ticked.
- Sending every subject to one inbox, so sales enquiries sit behind a queue of support tickets.
What it pairs with
Most teams don't run this form on its own. These are the forms and systems it sits next to.
- General Contact Inquiry Form
- Customer Feedback Form
- Online Appointment Booking
What to do with the responses
Route submissions by subject to the right team inbox and reply within one business day — response speed is what separates a working contact form from a dead one.
Works in both layouts
Forms that overlap this one
These pages cover the same subject ground as the contact us form, matched on the words people actually search for.
Simple Lead Capture Form
businescapturecontactenquirygeneration
General Contact Inquiry Form
capturecontactenquirygenerationinquiry
Newsletter Signup Form
businescapturecontactenquirygeneration
Google Business Profile Setup Form
businescapturecontactenquirygeneration
Instant Quote Request
capturecontactenquirygenerationinquiry
Local Service Quote Request
businescapturecontactenquirygeneration
Frequently asked questions
How is this different from the General Contact Inquiry Form?
This one is the short, default contact form for a website footer or contact page. The General Contact Inquiry Form is longer and adds fields for referral source and urgency, better suited to a dedicated "get a quote" style landing page.
Can I use this for customer support instead of sales?
Yes — the subject dropdown already includes a support option, and you can add an order-number field as shown; for a fuller support intake, pair it with the Customer Feedback Form for post-resolution follow-up.
Do I need the phone number field?
No, leave it optional as shipped. It only becomes required when someone actively says they prefer a phone call, so email-only visitors are never blocked.
Can I turn this into a booking form instead?
If people are trying to schedule time rather than send a message, use Online Appointment Booking instead — it has date and slot fields this form deliberately leaves out.
Is the Contact Us Form template free to use?
Yes. You can preview and test Contact Us Form on this page without an account, and take a copy into your own HelloForms workspace on the free plan. There is nothing to install and no card required to publish it.
What does the Contact Us Form template ask for?
It asks 9 questions across 1 page, 5 of which are required. Every question is listed in full further down this page, and each one can be renamed, reordered, made optional or deleted after you copy the template.
Can I edit the Contact Us Form form after copying it?
Yes — the copy is entirely yours. Change wording, add or remove questions, switch between the classic and card layouts, restyle it to match your brand, and set who gets notified on each submission.
How does the conditional logic in this lead generation & sales form work?
3 conditional rules ship with the template: Features conditional validation: if “How would you prefer we contact you?” is Phone, “Phone number” becomes mandatory before the form can be sent. Features advanced show logic: if “Subject” is Sales enquiry, the form dynamically exposes “Company name”. Otherwise that question never appears. Features advanced show logic: if “Subject” is Support request, the form dynamically exposes “Order or account number”. Otherwise that question never appears. All rules are editable in the Logic tab.
Where do responses to the Contact Us Form form go?
Submissions land in your workspace under Submissions, where you can search, filter, label and export them to CSV or PDF. You can also email a notification to your team on every submission and send the respondent an auto-reply.
Can I embed the Contact Us Form form on my own website?
Yes. Publish the form and paste the embed snippet into any page or share the direct link. The embedded form resizes to fit its container and loads no advertising or marketing trackers inside the iframe.
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