HelloForms
Cleaning · free template

Cleaning Service Feedback

Post-clean quality check that catches problems before the review sites do.

A ready-to-use cleaning & facilities form for small teams who need a reliable intake process: 10 questions, 1 page, 3 conditional rules.

Questions
10
Pages
1
Layouts
card · classic
Conditional rules
3
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Live preview and test console

This is the real form. Answer it to test the 2 conditional rules — nothing is sent or stored.

Cleaning feedback

2 questions are hidden by conditional logic right now — change an answer above to reveal them.

Compliance checklist

Ready to publish
  • Payment items priced — passingEvery payment question charges a real amount, so a submission always records a payment.
  • Conditional logic resolves — passingEvery rule points at a question or page that exists in this template.
  • Legal text not required — passingThis template collects neither health nor regulated financial information.
  • Question labels unique — passingLogic and exports address questions by label, so duplicates are ambiguous.

What happens after submit: nothing is stored in this preview. On your own copy, every response triggers an instant email notification and lands in your response dashboard, ready to export or forward.

Happy with it? Take a copy into your workspace — every question, rule and setting comes with it.

Who this template is for

Cleaning Service Feedback is built for small teams who need a reliable intake process who need to collect the same complete information from everyone.

  • Small teams who need a reliable intake process working in cleaning & facilities.
  • Teams who need to collect the same complete information from everyone without writing code or paying for a custom build.
  • Anyone replacing chasing missing details over email with one structured record per enquiry.
  • Respondents are the people you send it to — the form asks them 10 questions across 1 screen.
  • Mobile-heavy audiences, thanks to the one-question-per-screen card layout.

Why this form is useful

It removes the cost of chasing missing details over email and turns each submission into a record your team can act on immediately.

  • 5 questions are required, so submissions arrive complete instead of needing a follow-up email.
  • It pins the request to a specific date.
  • It scores satisfaction on a consistent scale.
  • Conditional logic hides 3 questions until they are relevant — shorter forms convert better than long ones.
  • Every response is stored, searchable and exportable, so nothing depends on one person's inbox.

How to use this template

From copy to live form is a few minutes of work, and every step is reversible.

  1. 1Press “Use this template” — a fresh copy of Cleaning Service Feedback lands in your workspace, ready to edit.
  2. 2Rename or delete any question, and change what is required. Nothing here is fixed.
  3. 3Open Notifications and add the email addresses that should be alerted on each submission; add an auto-reply to the respondent if the form collects an email address.
  4. 4Publish it, then either share the link directly or paste the embed snippet into your site — the embedded form resizes to fit and loads no marketing or advertising trackers.
  5. 5Watch responses land in Submissions, where you can filter, label and export them to CSV or PDF.

Logic and conditions blueprint

Exactly how this form behaves as it is answered — 3 conditional rules ship with it.

  • Features conditional validation: if “Overall rating” is less than 4, “What did we miss?” becomes mandatory before the form can be sent.
  • Features advanced show logic: if “Overall rating” is less than 4, the form dynamically exposes “Would you like a manager callback?”. Otherwise that question never appears.
  • Features advanced show logic: if “May we publish your comments?” is Yes, the form dynamically exposes “Review link note”. Otherwise that question never appears.
  • All 3 rules are editable in the Logic tab, and the built-in checker warns about rules that contradict each other.

About this template

In cleaning, the gap between a happy customer and a cancelled contract is usually one missed room that nobody mentioned. Eight questions sent the same evening close that gap. Thoroughness and punctuality are scored separately from the overall rating because they have different fixes: one is training, the other is scheduling. Naming the team or cleaner is what makes the data operational — it tells you whether a problem belongs to a person, a round or a property. Anything at three or below requires the customer to say what was missed and offers a manager callback, so a complaint reaches you rather than a review site. Strong scores plus permission to publish trigger a review-link note, which is the honest way to build public ratings: private feedback from everyone, public invitations to the satisfied. Run it after every first clean and monthly on recurring contracts, and quality stops being anecdotal.

What this form asks

Every question is editable — rename it, make it optional, or delete it entirely.

How did we do?

  • Service daterequired
  • Team or cleaner name
  • Overall ratingrequired
  • Thoroughnessrequired
  • Punctualityrequired
  • Would you rebook?required
  • What did we miss?
  • Would you like a manager callback?
  • May we publish your comments?
  • Review link note

10 questions in total.

How the form changes as it's filled in

This template ships with 3 conditional rules, grouped into 3 behaviours driven by 2 questions. Everything below is already set up — edit or delete any rule once the template is in your workspace.

Driven by “Overall rating”

  • Makes answers required

    If “Overall rating” is less than 4, “What did we miss?” becomes required before the form can be submitted.

  • Reveals questions

    If “Overall rating” is less than 4, the form reveals “Would you like a manager callback?”.

Driven by “May we publish your comments?”

  • Reveals questions

    If “May we publish your comments?” is Yes, the form reveals “Review link note”.

Set it up step by step

  1. 1

    Send it the same evening

    Feedback the next week describes a mood; feedback the same evening describes a room.

  2. 2

    Track scores by cleaner

    The team name field turns eight ratings into a training plan and a rota decision.

  3. 3

    Call every low score

    A same-day callback and a free re-clean saves most contracts; a week's silence loses them.

  4. 4

    Invite reviews only from the satisfied

    Ask everyone privately and invite the fours and fives publicly.

Mistakes to avoid

  • Surveying only after complaints, so there is no baseline to compare a bad week against.
  • Omitting the cleaner name, leaving quality data you cannot act on.
  • Sending a review link to every customer regardless of score.

What it pairs with

Most teams don't run this form on its own. These are the forms and systems it sits next to.

What to do with the responses

Call every low score the same day, book a free re-clean where something was missed, and invite satisfied customers to review publicly.

Works in both layouts

Browse card templatesBrowse classic templates

Forms that overlap this one

These pages cover the same subject ground as the cleaning service feedback, matched on the words people actually search for.

Frequently asked questions

How often should I survey recurring customers?

After the first clean, then monthly. Weekly surveys on a weekly contract get ignored within a month.

Should cleaners see their own scores?

Yes, with the comments. Anonymous aggregate scores rarely change behaviour; specific feedback does.

What is a good response rate?

Around a third for domestic work if sent the same evening from a real reply address.

Does it work for commercial contracts?

Yes — send it to the site contact monthly, and use the scores in your contract review meeting.

Is the Cleaning Service Feedback template free to use?

Yes. You can preview and test Cleaning Service Feedback on this page without an account, and take a copy into your own HelloForms workspace on the free plan. There is nothing to install and no card required to publish it.

What does the Cleaning Service Feedback template ask for?

It asks 10 questions across 1 page, 5 of which are required. Every question is listed in full further down this page, and each one can be renamed, reordered, made optional or deleted after you copy the template.

Can I edit the Cleaning Service Feedback form after copying it?

Yes — the copy is entirely yours. Change wording, add or remove questions, switch between the card and classic layouts, restyle it to match your brand, and set who gets notified on each submission.

How does the conditional logic in this cleaning & facilities form work?

3 conditional rules ship with the template: Features conditional validation: if “Overall rating” is less than 4, “What did we miss?” becomes mandatory before the form can be sent. Features advanced show logic: if “Overall rating” is less than 4, the form dynamically exposes “Would you like a manager callback?”. Otherwise that question never appears. Features advanced show logic: if “May we publish your comments?” is Yes, the form dynamically exposes “Review link note”. Otherwise that question never appears. All rules are editable in the Logic tab.

Where do responses to the Cleaning Service Feedback form go?

Submissions land in your workspace under Submissions, where you can search, filter, label and export them to CSV or PDF. You can also email a notification to your team on every submission and send the respondent an auto-reply.

Can I embed the Cleaning Service Feedback form on my own website?

Yes. Publish the form and paste the embed snippet into any page or share the direct link. The embedded form resizes to fit its container and loads no advertising or marketing trackers inside the iframe.

Related templates

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Related categories

All Cleaning & Facilities templates