Guest Check-In Form
Contactless pre-arrival check-in with ID capture, arrival time and signature — cut the front-desk queue.
A ready-to-use restaurants & hospitality form for restaurants, hotels and venues: 11 questions, 1 page, 3 conditional rules.
- Questions
- 11
- Pages
- 1
- Layouts
- card · classic
- Conditional rules
- 3
Searches this template answers
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Live preview and test console
This is the real form. Answer it to test the 3 conditional rules — nothing is sent or stored.
3 questions are hidden by conditional logic right now — change an answer above to reveal them.
Compliance checklist
- Payment items priced — passingEvery payment question charges a real amount, so a submission always records a payment.
- Conditional logic resolves — passingEvery rule points at a question or page that exists in this template.
- Legal text not required — passingThis template collects neither health nor regulated financial information.
- Question labels unique — passingLogic and exports address questions by label, so duplicates are ambiguous.
What happens after submit: nothing is stored in this preview. On your own copy, every response triggers an instant email notification and lands in your response dashboard, ready to export or forward.
Happy with it? Take a copy into your workspace — every question, rule and setting comes with it.
Who this template is for
Guest Check-In Form is built for restaurants, hotels and venues who need to take bookings with party size, timing and special requests.
- Restaurants, hotels and venues working in restaurants & hospitality.
- Teams who need to take bookings with party size, timing and special requests without writing code or paying for a custom build.
- Anyone replacing handwritten booking notes and lost dietary requirements with one structured record per enquiry.
- Respondents are guests and diners — the form asks them 11 questions across 1 screen.
- Mobile-heavy audiences, thanks to the one-question-per-screen card layout.
Why this form is useful
It removes the cost of handwritten booking notes and lost dietary requirements and turns each submission into a record your team can act on immediately.
- 7 questions are required, so submissions arrive complete instead of needing a follow-up email.
- It collects a verified email address so replies and confirmations land.
- It captures a phone number for urgent follow-up.
- It accepts a document or photo upload as evidence.
- It records a signature you can keep as proof of agreement.
- Conditional logic hides 3 questions until they are relevant — shorter forms convert better than long ones.
- Every response is stored, searchable and exportable, so nothing depends on one person's inbox.
How to use this template
From copy to live form is a few minutes of work, and every step is reversible.
- 1Press “Use this template” — a fresh copy of Guest Check-In Form lands in your workspace, ready to edit.
- 2Rename or delete any question, and change what is required. Nothing here is fixed.
- 3Open Notifications and add the email addresses that should be alerted on each submission; add an auto-reply to the respondent if the form collects an email address.
- 4Check the upload limits on the file question so respondents can attach what you actually need.
- 5Publish it, then either share the link directly or paste the embed snippet into your site — the embedded form resizes to fit and loads no marketing or advertising trackers.
- 6Watch responses land in Submissions, where you can filter, label and export them to CSV or PDF.
Logic and conditions blueprint
Exactly how this form behaves as it is answered — 3 conditional rules ship with it.
- Features advanced show logic: if “Estimated arrival time” is answered, the form dynamically exposes “I have read the late check-in instructions”. Otherwise that question never appears.
- Features advanced show logic: if “Vehicle registration” is answered, the form dynamically exposes “Parking information”. Otherwise that question never appears.
- Features advanced show logic: if “Accept house rules” is Yes, the form dynamically exposes “Signature”. Otherwise that question never appears.
- All 3 rules are editable in the Logic tab, and the built-in checker warns about rules that contradict each other.
About this template
Registration is legally required and operationally miserable: a queue forms at four o'clock because everyone arrives at once and each check-in takes four minutes of typing. Sending this form the day before moves all of that to the guest's phone. It opens with the booking reference so the submission attaches to the right reservation, takes the identity document as an upload, and captures the vehicle registration that otherwise gets scribbled on a parking pass. The arrival time question is the one that changes staffing: knowing that six of tonight's arrivals land after ten means one person covers the desk instead of three. Guests arriving late acknowledge the late check-in instructions explicitly, so nobody is standing outside a locked door at midnight. House rules acceptance and a signature give you the same record the paper card produced, timestamped and searchable. Follow the stay with the guest satisfaction survey.
What this form asks
Every question is editable — rename it, make it optional, or delete it entirely.
Check in before you arrive
- Booking referencerequired
- Full namerequired
- Email addressrequired
- Phone number
- ID document uploadrequired
- Vehicle registration
- Parking information
- Estimated arrival timerequired
- I have read the late check-in instructions
- Accept house rulesrequired
- Signaturerequired
11 questions in total.
How the form changes as it's filled in
This template ships with 3 conditional rules, grouped into 3 behaviours driven by 3 questions. Everything below is already set up — edit or delete any rule once the template is in your workspace.
Driven by “Estimated arrival time”
- Reveals questions
If “Estimated arrival time” is answered, the form reveals “I have read the late check-in instructions”.
Driven by “Vehicle registration”
- Reveals questions
If “Vehicle registration” is answered, the form reveals “Parking information”.
Driven by “Accept house rules”
- Reveals questions
If “Accept house rules” is Yes, the form reveals “Signature”.
Set it up step by step
- 1
Send it 24 hours before arrival
Any earlier and guests have not thought about travel times; any later and half of them are already driving.
- 2
Staff the desk from the arrival times
Sort tonight's submissions by time and you know exactly when the rush lands.
- 3
Store ID uploads under your retention policy
Delete them on the schedule your local registration rules require rather than keeping them indefinitely.
- 4
Pre-print keys for completed check-ins
The point of the form is a guest who collects a key in thirty seconds.
Mistakes to avoid
- Making the ID upload optional, which leaves reception doing the very task the form was meant to remove.
- Asking for the booking reference last, so submissions cannot be matched without a name search.
- Keeping identity documents forever because no retention rule was set when the form went live.
What it pairs with
Most teams don't run this form on its own. These are the forms and systems it sits next to.
What to do with the responses
Match each submission to its reservation, pre-assign the room and key, and flag late arrivals to the night team.
Works in both layouts
Forms that overlap this one
These pages cover the same subject ground as the guest check-in form, matched on the words people actually search for.
Concierge & Special Requests
arrivalbookingcateringdeskdining
Cleaning Service Feedback
bookingcheckfeedbackmanagerorder
Rental Guest Agreement
checkguesthostmanager
Attendance Sign-In/Sign-Out Form
checkdeskfront
Background Check Authorization Form
checkmanagerpre
Fire Safety Inspection Form
checkmanagerorder
Frequently asked questions
Is uploading ID secure?
Uploads are stored with the response and access is limited to your team. Set a deletion schedule that matches your registration rules.
Do guests still need to visit reception?
Only to collect a key. Everything the desk used to type is already in the submission.
What about guests who ignore the email?
Keep a tablet at the desk with the same form open — it is faster than a paper card even in person.
What should follow the stay?
The Guest Satisfaction Survey, which scores cleanliness, staff and value and routes promoters to a public review.
Is the Guest Check-In Form template free to use?
Yes. You can preview and test Guest Check-In Form on this page without an account, and take a copy into your own HelloForms workspace on the free plan. There is nothing to install and no card required to publish it.
What does the Guest Check-In Form template ask for?
It asks 11 questions across 1 page, 7 of which are required. Every question is listed in full further down this page, and each one can be renamed, reordered, made optional or deleted after you copy the template.
Can I edit the Guest Check-In Form form after copying it?
Yes — the copy is entirely yours. Change wording, add or remove questions, switch between the card and classic layouts, restyle it to match your brand, and set who gets notified on each submission.
How does the conditional logic in this restaurants & hospitality form work?
3 conditional rules ship with the template: Features advanced show logic: if “Estimated arrival time” is answered, the form dynamically exposes “I have read the late check-in instructions”. Otherwise that question never appears. Features advanced show logic: if “Vehicle registration” is answered, the form dynamically exposes “Parking information”. Otherwise that question never appears. Features advanced show logic: if “Accept house rules” is Yes, the form dynamically exposes “Signature”. Otherwise that question never appears. All rules are editable in the Logic tab.
Where do responses to the Guest Check-In Form form go?
Submissions land in your workspace under Submissions, where you can search, filter, label and export them to CSV or PDF. You can also email a notification to your team on every submission and send the respondent an auto-reply.
Can I embed the Guest Check-In Form form on my own website?
Yes. Publish the form and paste the embed snippet into any page or share the direct link. The embedded form resizes to fit its container and loads no advertising or marketing trackers inside the iframe.
Can respondents upload files?
Yes. This template includes a file upload question, so respondents can attach documents or photos with their answers. You can adjust the accepted file types and size limits on that question.
Is the signature on this form legally usable?
The template captures a drawn signature and stores it with the submission, along with the timestamp, so you keep evidence of who agreed and when. Whether that is sufficient depends on your jurisdiction and the agreement itself.
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