HelloForms
Product · free template

Mobile App Survey

Find out what users actually think of your app — usability, bugs, ratings and the one missing feature.

A ready-to-use technology, saas & dev form for engineering, IT and product teams: 13 questions, 2 pages, 3 conditional rules.

Questions
13
Pages
2
Layouts
card · classic
Conditional rules
3
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Searches this template answers

Also filed under

Live preview and test console

This is the real form. Answer it to test the 2 conditional rules — nothing is sent or stored.

Page 1 of 2 — Usage

How you use the app

Every question on this page is currently visible.

Compliance checklist

Ready to publish
  • Payment items priced — passingEvery payment question charges a real amount, so a submission always records a payment.
  • Conditional logic resolves — passingEvery rule points at a question or page that exists in this template.
  • Legal text not required — passingThis template collects neither health nor regulated financial information.
  • Question labels unique — passingLogic and exports address questions by label, so duplicates are ambiguous.

What happens after submit: nothing is stored in this preview. On your own copy, every response triggers an instant email notification and lands in your response dashboard, ready to export or forward.

Happy with it? Take a copy into your workspace — every question, rule and setting comes with it.

Who this template is for

Mobile App Survey is built for engineering, IT and product teams who need to route technical requests with the context needed to triage them.

  • Engineering, IT and product teams working in technology, saas & dev.
  • Teams who need to route technical requests with the context needed to triage them without writing code or paying for a custom build.
  • Anyone replacing vague reports that can't be reproduced or prioritised with one structured record per enquiry.
  • Respondents are users, testers and internal stakeholders — the form asks them 13 questions across 2 screens.
  • Mobile-heavy audiences, thanks to the one-question-per-screen card layout.

Why this form is useful

It removes the cost of vague reports that can't be reproduced or prioritised and turns each submission into a record your team can act on immediately.

  • 5 questions are required, so submissions arrive complete instead of needing a follow-up email.
  • It scores satisfaction on a consistent scale.
  • It measures sentiment on a numeric scale.
  • Conditional logic hides 3 questions until they are relevant — shorter forms convert better than long ones.
  • Splitting the form across 2 pages keeps each screen short and shows respondents how much is left.
  • Every response is stored, searchable and exportable, so nothing depends on one person's inbox.

How to use this template

From copy to live form is a few minutes of work, and every step is reversible.

  1. 1Press “Use this template” — a fresh copy of Mobile App Survey lands in your workspace, ready to edit.
  2. 2Rename or delete any question, and change what is required. Nothing here is fixed.
  3. 3Open Notifications and add the email addresses that should be alerted on each submission; add an auto-reply to the respondent if the form collects an email address.
  4. 4Publish it, then either share the link directly or paste the embed snippet into your site — the embedded form resizes to fit and loads no marketing or advertising trackers.
  5. 5Watch responses land in Submissions, where you can filter, label and export them to CSV or PDF.

Logic and conditions blueprint

Exactly how this form behaves as it is answered — 3 conditional rules ship with it.

  • Features advanced show logic: if “Have you hit bugs?” is Yes, the form dynamically exposes “Describe the bug and your device model”. Otherwise that question never appears.
  • Features conditional validation: if “Have you hit bugs?” is Yes, “Describe the bug and your device model” becomes mandatory before the form can be sent.
  • Features advanced show logic: if “App store rating you'd give” is more than 3, the form dynamically exposes “Leave a store review?”. Otherwise that question never appears.
  • All 3 rules are editable in the Logic tab, and the built-in checker warns about rules that contradict each other.

About this template

An app survey earns its place when it produces something an engineer or a designer can act on the same week. This one is built backwards from that test. Page one establishes context — platform, frequency of use, the main reason the app is opened at all, and two ratings covering ease of use and speed. Context first matters because a one-star rating from a daily user and a one-star rating from someone who opened the app once mean entirely different things. Page two is the verdict: favourite feature, the single most annoying thing, the one feature they would add, whether they have hit bugs, the store rating they would give, and a recommend score. It differs from the general Product Feedback Survey by being explicitly mobile — device, store rating and crash behaviour are first-class questions rather than afterthoughts. Answering yes to bugs opens a required question asking for the bug and the device model, which is the difference between a report you can reproduce and one you cannot.

What this form asks

Every question is editable — rename it, make it optional, or delete it entirely.

Page 1 — Usage

  • Devicerequired
  • How often do you use the app?required
  • Main reason you use itrequired
  • Ease of use
  • Speed and stability

Page 2 — Verdict

  • Favourite feature
  • Most annoying thingrequired
  • One feature you'd addrequired
  • Have you hit bugs?
  • Describe the bug and your device model
  • App store rating you'd give
  • Leave a store review?
  • Would you recommend it?

13 questions in total.

How the form changes as it's filled in

This template ships with 3 conditional rules, grouped into 3 behaviours driven by 2 questions. Everything below is already set up — edit or delete any rule once the template is in your workspace.

Driven by “Have you hit bugs?”

  • Reveals questions

    If “Have you hit bugs?” is Yes, the form reveals “Describe the bug and your device model”.

  • Makes answers required

    If “Have you hit bugs?” is Yes, “Describe the bug and your device model” becomes required before the form can be submitted.

Driven by “App store rating you'd give”

  • Reveals questions

    If “App store rating you'd give” is more than 3, the form reveals “Leave a store review?”.

Set it up step by step

  1. 1

    Name your app

    Put the app name in the cover text and in the question wording so the survey does not read like a generic form.

  2. 2

    Match the platforms

    Trim the device question to the platforms you actually ship on, and add tablet if that is a distinct experience.

  3. 3

    Trigger it in context

    Link it from an in-app prompt after a successful action rather than emailing it cold — the answers are far more specific.

  4. 4

    Keep the bug branch

    The bug question only opens when it needs to, so casual raters are not asked to write a report.

  5. 5

    Review by device

    Filter responses by platform before drawing conclusions; iOS and Android complaints rarely overlap.

Mistakes to avoid

  • Asking for a star rating without asking what would change it, which gives you a number and no action.
  • Collecting bug reports with no device model or OS version, so nothing can be reproduced.
  • Surveying only the users still opening the app, which quietly deletes the reasons people left.

What it pairs with

Most teams don't run this form on its own. These are the forms and systems it sits next to.

What to do with the responses

Split responses by device, fix the reproducible bugs first, group the missing-feature answers into themes before writing any roadmap, and invite the high raters to leave a store review while they are still enthusiastic.

Works in both layouts

Browse card templatesBrowse classic templates

Forms that overlap this one

These pages cover the same subject ground as the mobile app survey, matched on the words people actually search for.

Frequently asked questions

How long does it take to complete?

Around two minutes. The bug question only appears for people who have actually hit one, which keeps it short for everyone else.

Should I ask for the store rating?

Yes. Asking what rating someone would give predicts your store average and gives you a chance to fix the reason before they post it.

Can I run it inside the app?

Embed it in a web view or link out to it. The card layout is designed for narrow screens, so it works either way.

How is this different from the product feedback survey?

That one covers a product of any kind. This one asks mobile-specific questions — platform, store rating and crash behaviour — that a generic survey misses.

Is the Mobile App Survey template free to use?

Yes. You can preview and test Mobile App Survey on this page without an account, and take a copy into your own HelloForms workspace on the free plan. There is nothing to install and no card required to publish it.

What does the Mobile App Survey template ask for?

It asks 13 questions across 2 pages, 5 of which are required. Every question is listed in full further down this page, and each one can be renamed, reordered, made optional or deleted after you copy the template.

Can I edit the Mobile App Survey form after copying it?

Yes — the copy is entirely yours. Change wording, add or remove questions, switch between the card and classic layouts, restyle it to match your brand, and set who gets notified on each submission.

How does the conditional logic in this technology, saas & dev form work?

3 conditional rules ship with the template: Features advanced show logic: if “Have you hit bugs?” is Yes, the form dynamically exposes “Describe the bug and your device model”. Otherwise that question never appears. Features conditional validation: if “Have you hit bugs?” is Yes, “Describe the bug and your device model” becomes mandatory before the form can be sent. Features advanced show logic: if “App store rating you'd give” is more than 3, the form dynamically exposes “Leave a store review?”. Otherwise that question never appears. All rules are editable in the Logic tab.

Where do responses to the Mobile App Survey form go?

Submissions land in your workspace under Submissions, where you can search, filter, label and export them to CSV or PDF. You can also email a notification to your team on every submission and send the respondent an auto-reply.

Can I embed the Mobile App Survey form on my own website?

Yes. Publish the form and paste the embed snippet into any page or share the direct link. The embedded form resizes to fit its container and loads no advertising or marketing trackers inside the iframe.

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