Price Match Request Card
Give shoppers a simple way to share a lower advertised price, link the exact product, and send your team the evidence needed to review a matching offer.
A ready-to-use card forms form for teams who want a conversational, one-question-at-a-time flow: 14 questions, 1 page, 2 conditional rules.
- Questions
- 14
- Pages
- 1
- Layouts
- classic · card
- Time to complete
- ≈ 4 min
- Conditional rules
- 2
Searches this template answers
- price match request card
- price match form
- lower price request
- competitor price comparison form
- retail price adjustment request
- price match evidence upload
Also filed under
Live preview and test console
This is the real form. Answer it to test the 2 conditional rules — nothing is sent or stored.
2 questions are hidden by conditional logic right now — change an answer above to reveal them.
Compliance checklist
- Payment items priced — passingEvery payment question charges a real amount, so a submission always records a payment.
- Conditional logic resolves — passingEvery rule points at a question or page that exists in this template.
- Legal text not required — passingThis template collects neither health nor regulated financial information.
- Question labels unique — passingLogic and exports address questions by label, so duplicates are ambiguous.
What happens after submit: nothing is stored in this preview. On your own copy, every response triggers an instant email notification and lands in your response dashboard, ready to export or forward.
Happy with it? Take a copy into your workspace — every question, rule and setting comes with it.
Who this template is for
Price Match Request Card is built for teams who want a conversational, one-question-at-a-time flow who need to keep completion high by asking one thing per screen.
- Teams who want a conversational, one-question-at-a-time flow working in card forms.
- Teams who need to keep completion high by asking one thing per screen without writing code or paying for a custom build.
- Anyone replacing long scrolling forms abandoned halfway with one structured record per enquiry.
- Respondents are anyone answering on a phone — the form asks them 14 questions across 1 screen.
- Mobile-heavy audiences, thanks to the one-question-per-screen card layout.
Why this form is useful
It removes the cost of long scrolling forms abandoned halfway and turns each submission into a record your team can act on immediately.
- 10 questions are required, so submissions arrive complete instead of needing a follow-up email.
- It collects a verified email address so replies and confirmations land.
- It accepts a document or photo upload as evidence.
- It captures a numeric value you can filter and sort on.
- Conditional logic hides 2 questions until they are relevant — shorter forms convert better than long ones.
- Every response is stored, searchable and exportable, so nothing depends on one person's inbox.
How to use this template
From copy to live form is a few minutes of work, and every step is reversible.
- 1Press “Use this template” — a fresh copy of Price Match Request Card lands in your workspace, ready to edit.
- 2Rename or delete any question, and change what is required. Nothing here is fixed.
- 3Open Notifications and add the email addresses that should be alerted on each submission; add an auto-reply to the respondent if the form collects an email address.
- 4Check the upload limits on the file question so respondents can attach what you actually need.
- 5Publish it, then either share the link directly or paste the embed snippet into your site — the embedded form resizes to fit and loads no marketing or advertising trackers.
- 6Watch responses land in Submissions, where you can filter, label and export them to CSV or PDF.
Logic and conditions blueprint
Exactly how this form behaves as it is answered — 2 conditional rules ship with it.
- Features advanced show logic: if “When Are You Requesting a Match?” is After purchase, the form dynamically exposes “Order Number”. Otherwise that question never appears.
- Features advanced show logic: if “Is the Lower-Priced Item Available?” is Not sure, the form dynamically exposes “Availability Details”. Otherwise that question never appears.
- All 2 rules are editable in the Logic tab, and the built-in checker warns about rules that contradict each other.
About this template
A lower price is only useful evidence when it belongs to the same item. This card puts product identity, seller details, advertised price, and availability in one place so your team can review a request without starting a long email thread. It supports both shoppers comparing prices before checkout and customers asking about a recent purchase. Before publishing, place a short summary of your price match policy above the card. State which sellers and offers qualify, whether delivery charges count, and whether requests after purchase are accepted. Tell customers to submit one product per request. Do not make them guess whether a different size, bundle, or membership-only offer is comparable. Ask reviewers to check the linked listing against the model, variant, stock status, and currency supplied. A screenshot helps preserve an offer that may change, but it should supplement the listing link rather than replace it. Keep uploads optional so mobile shoppers can still submit quickly. Route submissions to a named review queue and publish a response window your team can meet. A submission is a request for review, not an approved discount. Close the loop with a clear decision and the next step for using an approved match.
What this form asks
Every question is editable — rename it, make it optional, or delete it entirely.
Request a Price Match
- Your Namerequired
- Email for the Decisionrequired
- When Are You Requesting a Match?required
- Order Number
- Product Namerequired
- Model or SKUrequired
- Size, Color, or Configuration
- Lower-Price Sellerrequired
- Lower-Price Listing Linkrequired
- Advertised Item Pricerequired
- Offer Currencyrequired
- Is the Lower-Priced Item Available?required
- Availability Details
- Offer Screenshot
14 questions in total.
A Match Request Before Checkout
A fictional shopper submits an available offer for the same bottle model and size sold in the store.
- When Are You Requesting a Match?
- Before purchase
- Product Name
- Trailglass Insulated Bottle
- Model or SKU
- TG-1000-BL
- Size, Color, or Configuration
- 1 liter, blue, single bottle
- Lower-Price Seller
- Fernwick Outdoor Supply
- Advertised Item Price
- 29.95
- Offer Currency
- USD
How the form changes as it's filled in
This template ships with 2 conditional rules, grouped into 2 behaviours driven by 2 questions. Everything below is already set up — edit or delete any rule once the template is in your workspace.
Driven by “When Are You Requesting a Match?”
- Reveals questions
If “When Are You Requesting a Match?” is After purchase, the form reveals “Order Number”.
Driven by “Is the Lower-Priced Item Available?”
- Reveals questions
If “Is the Lower-Priced Item Available?” is Not sure, the form reveals “Availability Details”.
Set it up step by step
- 1
Put eligibility before the fields
Add your qualifying seller types, purchase window, and offer exclusions above the heading. If you do not accept post-purchase requests, remove that choice and its order-number logic.
- 2
Match identifiers, not just names
Keep Model or SKU required. Train reviewers to compare the exact size, configuration, bundle contents, and item condition before comparing prices.
- 3
Set a consistent price basis
Explain how your policy treats delivery, taxes, coupons, and membership pricing. Keep the submitted item price separate from the total your reviewer calculates.
- 4
Give every request an owner
Route new submissions to your pricing or support queue. Use a confirmation message that states the review window and tells shoppers to wait for approval before expecting a discount.
Mistakes to avoid
- Accepting a similar product name as proof of an exact match while ignoring model, size, or bundle differences.
- Treating a screenshot as complete evidence when the seller, offer conditions, or current availability cannot be checked.
- Sending a confirmation that sounds like approval before a reviewer has applied the store's policy.
What it pairs with
Most teams don't run this form on its own. These are the forms and systems it sits next to.
What to do with the responses
Send a receipt confirmation with your review window, then verify the exact offer against your policy. Reply with approval instructions or a specific reason the request does not qualify.
Works in both layouts
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Privacy & compliance
This form takes money. Card details are handled by the payment provider and never stored in your response data — you keep the order details, not the card number.
Frequently asked questions
Does submitting this card guarantee a price match?
No. It collects the details needed for a review. Your confirmation message should say that approval depends on the store's published policy and verification of the offer.
Can customers use it after buying an item?
Yes, if your policy allows it. Selecting After purchase reveals the optional Order Number field so reviewers can locate the purchase; they can request the reference later if it is missing.
Should a screenshot be required?
Usually not. A direct listing link is the main review source, while an optional screenshot preserves time-sensitive details. If your store accepts offline advertised offers, adapt the link requirement and evidence instructions before publishing.
Can this card reserve an item while the request is reviewed?
No. Keep price review separate from inventory commitments. Use the Product Pre-Order Card for products you explicitly make available for preorder, with its own availability and fulfillment instructions.
Is the Price Match Request Card template free to use?
Yes. You can preview and test Price Match Request Card on this page without an account, and take a copy into your own HelloForms workspace on the free plan. There is nothing to install and no card required to publish it.
What does the Price Match Request Card template ask for?
It asks 14 questions across 1 page, 10 of which are required. Every question is listed in full further down this page, and each one can be renamed, reordered, made optional or deleted after you copy the template.
Can I edit the Price Match Request Card form after copying it?
Yes — the copy is entirely yours. Change wording, add or remove questions, switch between the classic and card layouts, restyle it to match your brand, and set who gets notified on each submission.
How does the conditional logic in this card forms form work?
2 conditional rules ship with the template: Features advanced show logic: if “When Are You Requesting a Match?” is After purchase, the form dynamically exposes “Order Number”. Otherwise that question never appears. Features advanced show logic: if “Is the Lower-Priced Item Available?” is Not sure, the form dynamically exposes “Availability Details”. Otherwise that question never appears. All 2 rules are editable in the Logic tab, and the built-in checker warns about rules that contradict each other. All rules are editable in the Logic tab.
Where do responses to the Price Match Request Card form go?
Submissions land in your workspace under Submissions, where you can search, filter, label and export them to CSV or PDF. You can also email a notification to your team on every submission and send the respondent an auto-reply.
Can I embed the Price Match Request Card form on my own website?
Yes. Publish the form and paste the embed snippet into any page or share the direct link. The embedded form resizes to fit its container and loads no advertising or marketing trackers inside the iframe.
Can respondents upload files?
Yes. This template includes a file upload question, so respondents can attach documents or photos with their answers. You can adjust the accepted file types and size limits on that question.
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