Concierge & Special Requests
Pre-arrival wishes — occasions, dining, transport and room setup — routed to the right desk.
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Pre-arrival wishes — occasions, dining, transport and room setup — routed to the right desk.
Standard maintenance work order: what is broken, where, how urgent and who approves the spend.
Customer sign-off before work starts: scope, cost estimate, terms and a binding signature.
Tenant and staff fault reporting with photos and severity — triaged before anyone picks up a phone.
Close the job on the doorstep: work summary, photos, customer rating and signature.
Scheduled inspection checklist with pass or fail per system and automatic follow-up flags.
The approver's half of procurement: verify, set limits, approve or bounce with reasons.
Everything finance needs before the first invoice: company, banking, tax and compliance documents.
Collect comparable bids: specs, unit pricing, lead times and validity — no more PDF chaos.
Log deliveries against purchase orders with condition checks and photo proof at the dock door.
Convert an accepted quote into a booked load with references, contacts and site constraints.
Damage and loss claims with the evidence carriers actually accept — photos, values and PODs.
Licence-aware driver recruiting: classes, endorsements, history and compliance consents.
Digital proof of delivery from the driver's phone: recipient, condition, photo and signature.
Bookable in two minutes: home size, service level, schedule and access — priced before you call.
Scope a deep clean honestly — condition, problem areas and photos — so the quote holds.
Office and commercial cleaning intake: space, schedule, compliance and walkthrough booking.
End-of-tenancy cleans with deposit-back checklist, key handling and landlord invoicing.
Post-clean quality check that catches problems before the review sites do.
Accurate moving quotes without the site visit: homes, access, inventory and dates.
Photo-first junk pickup booking with volume estimate and same-week scheduling.
Room-by-room inventory that turns a guess into a bindable moving estimate.
Upsell packing cleanly: rooms, materials, fragile care and timing tied to the move reference.
The week-before check: access, keys, contacts and payment so moving day has no surprises.
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